Tyler Tomlinson
Chula Vista,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Event Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Event Staff Customer Service Representative
Associated Students UCLA
Los Angeles, CA
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Coordinated, Assembled, and monitored student-organized events.
Education
Bachelor of Arts - Business Economics
University of California - Los Angeles
Los Angeles, CA06.2024
Skills
- Customer Retention Strategies
- Needs Assessment
- Call Documentation
- Customer Service Process Improvement
- Inbound and Outbound Calling
- Unsupervised Learning
- Computer Proficiency
- Loss Prevention Goals Monitoring
- Policy and Procedure Adherence
- Establishing and Maintaining Customer Relationships
- Proficiency in Microsoft Office and G Suite
- Executive Leadership
Timeline
Event Staff Customer Service Representative
Associated Students UCLA
09.2021 - Current
Bachelor of Arts - Business Economics
University of California - Los Angeles
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