Summary
Overview
Work History
Education
Skills
Timeline
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Kady Cupp

Santa Barbara,CA

Summary

Seeking a management position that will reveal superior people skills and an ability to organize and manage multiple tasks. Social justice, mental health, and wholeness are valuable causes to advocate for!

Overview

16
16
years of professional experience

Work History

Event Customer Service Representative

Catering Connection
Santa Barbara, California
10.2021 - Current
  • Sets 20+ table for fine dining experience per event
  • Provides warm and friendly service to customers
  • Establishes aesthetically pleasing presentation of menu offerings
  • Engages with and influences 100+ guest experiences
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%

Outreach Specialist

Arroyo Grande, California
03.2019 - 05.2021
  • Connected with over 30 victims in local communities
  • Documented peoples current circumstances and needs
  • Organized outreaches and trained up to 20 individuals
  • Implemented housing schedule for residents
  • Offered personalized support to individuals needing services, helping connect each with available resources and relevant team members
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database
  • Delivered presentations to interested groups and answered wide-ranging questions about available offerings

Small Business, Media & Communications Leader

Restore Boutique
Arroyo Grande, California
01.2019 - 03.2020
  • Navigated communication between different departments to write and record scripts for weekly announcements
  • Scheduled teams of 5 for videography team on monthly basis
  • Used Pro Presenter to edit video clips and upload online to Subsplash, YouTube, and web page browsers
  • Uploaded social media posts using Hootsuite
  • Ordered inventory for retail business
  • Decorated store front and built displays
  • Organized monthly budgets for retail business
  • Partnered with community advocates to build business rapport
  • Determined optimal combination of media outlets for promotional campaigns and allocated resources according to consumer data analysis
  • Promoted business via social media to generate leads and maximize brand identity
  • Increased brand awareness through creation of innovative print and digital productions for major publications

Cross Cultural Associate

IRIS Global & Beauty for Ashes
06.2014 - 09.2018
  • Hosted events weekly for 50+ people
  • Planned travel, accommodations and outreaches monthly for teams of up to 20
  • Taught English, Reading and Art
  • Community Development
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Participated in team-building activities to enhance working relationships

ABA Therapist

Teach Me LLC
Carrollton, Texas
06.2011 - 05.2014
  • Case Management
  • Provided one on one intervention for individuals with autism and related disorders
  • Recorded and analysed daily data
  • Plotted data points on graphs
  • Compiled and managed personal files based on clients' needs
  • Treated clients and co-workers with respect and dignity while complying with HIPPA guidelines
  • Participated in weekly meetings with teammates and supervisors to develop personal pathways for growth per client
  • Communicated target goals with parents and trained parents on how to execute their child’s program

Senior Teller

Bank of America
Dallas, Texas
05.2005 - 11.2009
  • Recognised as friendly, energetic problem solver
  • Excelled in meeting goals and deadlines promptly
  • Trained new employees
  • Managed teller performances and charted results based on reports
  • Ensured proper procedures and guidelines were being followed in compliance with company expectations in regards to processing standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
  • Provided excellent customer service while maintaining customer confidential information
  • Performed duties effectively and efficiently while exhibiting excellent written and verbal communication skills

Education

Complex Trauma Certificate Mending the Soul - Online -

Mending The Soul
Remote
05.2019

Certificate of Leadership -

IRIS School of Practical Leadership
10.2018

Cross Cultural Certificate -

IRIS Cross Cultural School
Mozambique
07.2015

Bachelor of Science - Sociology, Psychology & Merchandising

University of North Texas
08.2008

Skills

  • Customer Service
  • Result Interpretation
  • Collateral Management
  • Data Entry
  • File and Records Management
  • Administration
  • Time Management
  • Team Player
  • Hootsuite
  • Video Editing
  • Social Media Scheduling
  • Event Planning
  • Fundraising

Timeline

Event Customer Service Representative

Catering Connection
10.2021 - Current

Outreach Specialist

03.2019 - 05.2021

Small Business, Media & Communications Leader

Restore Boutique
01.2019 - 03.2020

Cross Cultural Associate

IRIS Global & Beauty for Ashes
06.2014 - 09.2018

ABA Therapist

Teach Me LLC
06.2011 - 05.2014

Senior Teller

Bank of America
05.2005 - 11.2009

Complex Trauma Certificate Mending the Soul - Online -

Mending The Soul

Certificate of Leadership -

IRIS School of Practical Leadership

Cross Cultural Certificate -

IRIS Cross Cultural School

Bachelor of Science - Sociology, Psychology & Merchandising

University of North Texas

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Kady Cupp