Karen Stevenson
Chester,NY
Overview
16
16
years of professional experience
Work History
Event Customer Service Representative
Lemon Love @ Bethel Woods
Bethel , NY
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
Greenhouse Technician
Fusion CBD
Warwick , NY
09.2018 - 03.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Communicated with coworkers and management to report challenges.
- Printed labels, packaged boxes and loaded into outbound containers.
- Evaluate harvesting conditions and identify obstacles.
- Operated Pick up truck, Golf Cart and pallet jack equipment to move goods in safely from fields to collection points.
Talent Co-Manager
Express
West Nyack , NY
09.2011 - 02.2014
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Gap Inc
West Nyack , NY
06.1999 - 09.2011
- Oversee all daily operations, including HR, merchandising and inventory.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Associate of Arts - Psychology
Rockland Community College
Suffern, NY05.2016
CASAC-T - Certified Alcohol & Substance Abuse Counselor
ADAC
Goshen, NY09.2014
High School Diploma -
Monroe Woodbury High School
Central Valley, NY06.1994
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Multiple Tasks
- Human Resource Management
- Fiscal Management
- Shrinkage Prevention
- Inventory Management
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Cash Management
- Originality and Creativity
Timeline
Event Customer Service Representative
Lemon Love @ Bethel Woods
05.2022 - Current
Greenhouse Technician
Fusion CBD
09.2018 - 03.2020
Talent Co-Manager
Express
09.2011 - 02.2014
General Manager
Gap Inc
06.1999 - 09.2011
Associate of Arts - Psychology
Rockland Community College
CASAC-T - Certified Alcohol & Substance Abuse Counselor
ADAC
High School Diploma -
Monroe Woodbury High School
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