Rosanna M. Brown
Crawfordville,FL
Summary
Polished and dedicated Administrative professional with a proven track record of providing exceptional customer service. Offering organized keen attention to detail and strong analytical skills to manage multiple, concurrent tasks. Precise accounting knowledge in Accounts Payable and Receivable. Self-motivated work ethic to perform independently or in a team environment. Reliable professional seeking a career with a strong company.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist/Dispatcher
Independent Contractor
Tallahassee, FL
08.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Directed dispatching, routing, and tracking of fleet vehicles
- Evaluated and adjusted routes based on needs, available workers, traffic hazards and weather conditions
- Closely monitored dispatch board to triage and prioritize calls
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Maintained updated and detailed records of calls in physical and electronic database
- Calculated, documented, and invoiced for calls after notification of job completion.
Front Office Manager/Bookkeeper
Brown and Yale L.M.T
Tallahassee, FL
08.2011 - 01.2019
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Coached employees through day-to-day workload
- Established and updated work schedules to account for changing staff levels and expected workloads
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Managed files and records for patients and adhered to HIPAA policies and procedures to prevent breaches and data misuse
- Standardized office processes to promote collaboration and increased performance
- Accounts payable
- Accounts receivable
- Payroll processing
- State and Federal tax filings.
Regional Dispatcher/Service Coordinator
WillScot
Tallahassee, FL
07.2008 - 08.2011
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Directed dispatching, routing, and tracking of in-house drivers, service technicians, and vendor drivers for North Florida, Georgia and Alabama
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
- Closely monitored dispatch board to triage and prioritize scheduled calls and urgent request for delivery or service daily
- Calculated, documented, and invoiced for previous day’s work
- Delivered accurate and timely reports.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL12.2016
High School Diploma -
Wakulla High School
Crawfordville, FL05.1999
Skills
- Exceptional Customer Service Skills
- Strong Customer Rapport
- Administrative and Office Support
- Effective Written and Verbal Communication
- Extremely Organized and Detail Oriented
- Solid Work Ethics
- Skilled in Microsoft Office Suite, QuickBooks, Salesforce Plus Many More Programs
- Data Entry and Maintenance
- Extensive Schedule Management
- Call Volume and Quality Metrics
- Front Office Management
- Demonstrated History of Producing Accurate and Timely Reports
- Accounts Payable/Receivable, Collections, and Payroll
- Client and Vendor Contract Negotiation
- Valid Driver's License
- Issue and Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Customer Service Specialist/Dispatcher
Independent Contractor
08.2019 - Current
Front Office Manager/Bookkeeper
Brown and Yale L.M.T
08.2011 - 01.2019
Regional Dispatcher/Service Coordinator
WillScot
07.2008 - 08.2011
Associate of Arts -
Tallahassee Community College
High School Diploma -
Wakulla High School
Similar Profiles
Sophia SandersSophia Sanders
Freelance Supply Chain Consultant at Independent ContractorFreelance Supply Chain Consultant at Independent Contractor
Rashidah NalukwagoRashidah Nalukwago
CNA at Independent ContractorCNA at Independent Contractor
Kelli GrohmanKelli Grohman
Driver at Independent ContractorDriver at Independent Contractor
Adele OssiAdele Ossi
Yoga Instructor at Independent ContractorYoga Instructor at Independent Contractor
Cody DormanCody Dorman
Line Cook at Cooter Stew CafeLine Cook at Cooter Stew Cafe