CoReCa Mitchell
Nashville,TN
Summary
To gain a position with a progressive organization that offers a stimulating environment with opportunity to advance
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Remote Customer Service Specialist
Vaco
Brentwood, TN
02.2022 - 03.2023
- Logged in punctually
- Hit metrics on calls
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained and managed customer files and databases
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer inquiries and suggestions courteously and professionally
Student Loan Collection Agent
Performant
Nashville, TN
05.2019 - 04.2021
- Processed debtor payments and updated accounts to reflect new balance
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Identified and contacted customers with overdue accounts to address payment status
- Worked with customer to create debt repayment plan based on current financial condition
Associate Accountant
DXC Technology
Nashville, TN
01.2018 - 02.2019
- Posted premium payments to life insurance policies
- Performed data entry, filing, and maintenance on accounts, as needed
- Used office automated systems to input data to facilitate accounting and processing tasks customer service representative
Customer Service Representative
Modis/ DXC Technology
Nashville, TN
05.2017 - 01.2018
- Addressed customer issues pertaining to life insurance policies and annuities Processed customer requests using office equipment
- Performed data entry
- Hit metrics on calls
- Promoted to new position based on performance as Customer Service Representative
Education
High School Diploma -
John Overton High School
Nashville, TN 08.1993 - 05.1997
Skills
Skills & AbilitiesExceptional customer service skillsAccount receivables/processing experienceCall center experience
Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Specialist
Vaco
02.2022 - 03.2023
Student Loan Collection Agent
Performant
05.2019 - 04.2021
Associate Accountant
DXC Technology
01.2018 - 02.2019
Customer Service Representative
Modis/ DXC Technology
05.2017 - 01.2018
High School Diploma -
John Overton High School
08.1993 - 05.1997