Cassandra Gause
Customer Service Representative
Houston,Tx
Summary
30 years Customer service experience inbound/outbound and remote Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Remote Customer Service
Aetna, A CVS Health
Houston, TX
04.2015 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Rep Return Agent
Hertz Rental Car
Riverdale, GA
01.2014 - 01.2021
- Greet Customers returning rental car, process return using Hertz return policy
- Process credit card payments
- Process credit card payments
- Check mileage, gas level
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Rep
Gannett Newspaper
01.2000 - 01.2014
- Inbound/outbound and remote/chat
- Process customer payments in a prompt matter, counted large sums of money
- Trained New Customer Reps
Education
High School Diploma -
Osborn High
Detroit, MI06.1988
Skills
- Skills & Abilities
- Management]
- Active listening
- Adaptability
- Attentiveness
- Conflict resolution
- Creativity
- Decision-making
- Dependability
- Effective communication
- Problem solving Skills
- Able to work with no supervision
- Upselling Products and Services
- Efficient and Detail-Oriented
Timeline
Remote Customer Service
Aetna, A CVS Health
04.2015 - 05.2022
Customer Service Rep Return Agent
Hertz Rental Car
01.2014 - 01.2021
Customer Service Rep
Gannett Newspaper
01.2000 - 01.2014
High School Diploma -
Osborn High
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