Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Ward

Cincinnati,OH

Summary

Dedicated associate with a proven track record of effectively addressing client needs and delivering timely solutions with professionalism. Strong organizational skills, enthusiastic about securing an entry-level position and contributing to the team's success in achieving company objectives. Seeking a challenging role to leverage interpersonal, time management, and problem-solving abilities for continued professional growth.

Overview

17
17
years of professional experience

Work History

Remote Customer Service

Progressive
09.2023 - Current
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Enhanced client satisfaction by providing excellent customer service during the registration process.
  • Provided exceptional customer service while assisting end-users in troubleshooting connectivity issues or other technical concerns related to the network environment.
  • Collaborated with sales and customer service teams to resolve disputes and discrepancies in a timely manner.

Deli Associate

Walmart
09.2015 - 08.2023
  • Listened to customer requests and suggested additional menu items as appropriate to up-sell products.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspace to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods

Remote Agent

Pearl Interactive Network
04.2021 - 07.2023
  • Researched and identified potential opportunities for clients, helping clients advance in industry.
  • DE-escalated and resolved customer complaints with punctual, polite and professional service.
  • Presented feedback to management on customer service trends and improvement areas.
  • Obtained client information by answering telephone calls.
  • Resolved caller issues quickly and thoroughly.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.

Overnight Stock Associate

Walmart
11.2011 - 09.2015
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Received, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Conducted daily inventory counts and verified accuracy of product levels.

Restaurant Team Member

Wendy's Restaurant
05.2008 - 10.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Prepared food orders, cooking on grill and operating fry station.
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Penn Foster High School
Online
05.2009

Skills

  • Customer Service
  • Problem-Solving Skills
  • Strong Communication Abilities
  • Microsoft Office
  • Customer Complaint Resolution
  • Restocking shelves
  • Receiving shipments
  • Price labeling procedures
  • Pallet jack operation
  • Item scanning
  • Data entry
  • Decision-making

Timeline

Remote Customer Service

Progressive
09.2023 - Current

Remote Agent

Pearl Interactive Network
04.2021 - 07.2023

Deli Associate

Walmart
09.2015 - 08.2023

Overnight Stock Associate

Walmart
11.2011 - 09.2015

Restaurant Team Member

Wendy's Restaurant
05.2008 - 10.2011

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Tammie Ward