DAYANIS FERNANDEZ PAZ
West Palm Beach
Summary
Customer Service Specialist with a proven record in high-pressure sales and account management settings, adept at utilizing CRM systems to enhance client interactions. Recognized for strong presentation skills and effective communication, successfully addressing diverse customer needs. Career aspirations include leveraging expertise to drive customer satisfaction and improve service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Greenway Kia West
West Palm Beach, FL
01.2023 - 01.2025
- Managed CSI initiatives efficiently.
- Resolved customer issues with active follow-up procedures.
- Managed receivables and key collection for clients.
- Monitored customer feedback across all sites.
Customer Service Associate
Walmart
Homestead, FL
09.2021 - 12.2022
- Manage customer feedback, addressing complaints and acknowledging compliments.
- Processed exchanges, returns, and customer refunds.
- Ensured phone card and gift card activations were completed accurately at Walmart.
- Provided excellent customer service to callers.
Education
High School Diploma -
Forest Hill Community HS
01.2023
Skills
- Fluent In Two Languages
- Proficient in Managing Multiple Tasks
- Effective Time Management
- Experienced in Technology Trends
- Exceptional Customer Service Skills
- Organization
- Meticulous attention to detail
- Adaptable to new environments
- Optimistic Mindset
- Accountability
- CRM or CDK software
- Excellent written and oral communication
Certification
- BLS/ CPR
- OSHA/Infectious Control
- HIPAA- Health Insurance Portability/ Accountability Act
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Specialist
Greenway Kia West
01.2023 - 01.2025
Customer Service Associate
Walmart
09.2021 - 12.2022
- BLS/ CPR
- OSHA/Infectious Control
- HIPAA- Health Insurance Portability/ Accountability Act
High School Diploma -
Forest Hill Community HS
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