Nefthali Richardson
Twentynine Palms,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tremron
Arcadia, FL
04.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Assistant Manager
Family Dollar
Wauchula, FL
05.2023 - 04.2024
- Exceeded sales targets and quotas consistently.
- Developed and implemented RH policies and procedures to support business goals.
- Provided excellent customer service and support to resolve issues and inquiries.
- Maintained a safe and secure environment for employees , visitors, and customers.
Machine Operator
Moss & Associates
Arcadia, FL
07.2023 - 01.2024
- Operate and overseeing machine operation and verifying conformance of work piece to specifications; Utilize various measuring instrument to ensure accuracy.
- Examined final products to verify conformance of quality standards and counted finished products to determine complete product orders.
- Utilize safety practices and procedures following established safety rules and regulations and maintains a safe and clean environment.
Lead Operator
John Deere
Arcadia, FL
12.2022 - 04.2023
- Performed basic troubleshooting and minor repairs to ensure production equipment ran efficiently and finished product as necessary to facilitate proper flow
- Executed and maintained manufacturing and distribution equipment in a clean and orderly conditions, while followed prescribed safety regulations and protocols.
Debris Monitor
Tetra Tech
Bartow, FL
09.2022 - 12.2022
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Led safety meetings and trainings for numerous people both on and off job-site.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Recorded test data and prepared reports, summaries and charts interpreting test results.
Picker
Amazon
Ruskin, FL
06.2021 - 08.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Supported onboarding of new employees by hosting orientation sessions.
Lead Landscaper
Trent Culleny
Sarasota, FL
02.2019 - 06.2020
- Operated landscaping equipment to maintain grounds and remove trees.
- Answered customer questions regarding care and general knowledge of landscape.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
Education
GED -
Tennessee College of Applied Technology
Jackson, TN, US05.2013
Skills
- Management assistance expertise
- Weight handling in the workplace
- Windows
- Manual handling
- Hand tools
- Grocery store
- Microsoft Word
- Inventory management
- Fluent in two languages
- Manual handling expertise
- Logistics and inventory management
- Basic math
- Fieldwork experience
- Sales experience
- Word processing
- Employee engagement strategies
- Experienced in heavy equipment handling
- Cash management
- Vehicle operation
Certification
- CPR and First Aid April 2025
- Driver's License
- CPR Certification
Languages
Bilingual
Spanish
Timeline
Customer Service Representative
Tremron
04.2024 - Current
Machine Operator
Moss & Associates
07.2023 - 01.2024
Sales Associate/Assistant Manager
Family Dollar
05.2023 - 04.2024
Lead Operator
John Deere
12.2022 - 04.2023
Debris Monitor
Tetra Tech
09.2022 - 12.2022
Picker
Amazon
06.2021 - 08.2022
Lead Landscaper
Trent Culleny
02.2019 - 06.2020
GED -
Tennessee College of Applied Technology