Nicole Floyd
Philadelphia,PA
Summary
Adept at driving satisfaction with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships.
Overview
5
5
years of professional experience
Work History
Hospitality Services
University Of Pennsylvania
Philadelphia, PA
05.2019 - 08.2019
- Increased customer service ratings significantly through personable service.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Head Cashier/Sales Associate
5 Below
Philadelphia, PA
10.2016 - 07.2019
- Monitored sales team performance and provided constructive feedback.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Camp Counselor
Yes! And... Collaborative Arts/ Shadow Company
Philadelphia, PA
06.2014 - 08.2018
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA05.2022
Skills
- Multitasking Abilities
- Customer service expert
- Guest experiences
- Proficiency in hospitality systems
- Quality improvement leadership
Course History
- Victimology
- Race, Ethic, and Criminal Justice
- Juvenile Justice Administration
- Private Security
Timeline
Hospitality Services
University Of Pennsylvania
05.2019 - 08.2019
Head Cashier/Sales Associate
5 Below
10.2016 - 07.2019
Camp Counselor
Yes! And... Collaborative Arts/ Shadow Company
06.2014 - 08.2018
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania