Nicole Foss
Pleasant Grove,UT
Summary
Motivated professional offering proficiency in data entry combined with strong organizational skills. Exceptional problem-solving coupled with strong communication abilities. Recognized for consistently meeting and exceeding project goals in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
Work History
Buyer Tax Exemption
EBay
06.2019 - Current
- Review Tax Exemption documents submitted by eBay buyers and entered data into the system to ensure they are now tax exempt.
- Review Freight Forwarding documents for sales tax refunds, then entered that data into spreadsheets.
- Created spreadsheets for more efficient recordkeeping.
- Created and oversaw Buyer Tax Exemption training programs for operations.
- Trained new hires and worked new projects over the team.
Customer Service Representative
Clearsource
12.2018 - 06.2019
- Worked on the Owlet Baby Monitor project.
- Responded to customer requests for products, services, and company information.
- Took phone calls to help troubleshoot device issues, entered appropriate data in the system, created orders, and assure baby safety with the device.
Customer Service Representative
Myler Disability
05.2018 - 10.2018
- Answered incoming calls, and made outbound calls to individuals looking for help with long term Social Security Disability.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Interacted with clients on regular basis to check in and provide status reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Warehouse Associate
Goal Zero
08.2017 - 04.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- I took over for the international shipping lead while they were on leave for 3 months.
- Operated pallet jacks to transport items from various warehouse locations.
- Drafted and managed shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High school diploma -
Westlake High School
Saratoga Springs, UT05.2015
Skills
- Data Entry
- Microsoft Office
- Documentation Review
- Spreadsheet Management
- Organization
- Multitasking
- CSR tools
- Computer skills
- Sales Tax experience
- Time Management
- Shipping
- Stocking/Freight
Timeline
Buyer Tax Exemption
EBay
06.2019 - Current
Customer Service Representative
Clearsource
12.2018 - 06.2019
Customer Service Representative
Myler Disability
05.2018 - 10.2018
Warehouse Associate
Goal Zero
08.2017 - 04.2018
High school diploma -
Westlake High School
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