Nicole Foss
Pleasant Grove,UT
Summary
Motivated professional offering proficiency in data entry combined with strong organizational skills. Exceptional problem-solving coupled with strong communication abilities. Recognized for consistently meeting and exceeding project goals in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
Work History
Buyer Tax Exemption
EBay
Draper, UT
06.2019 - Current
- Review Tax Exemption documents submitted by eBay buyers and entered data into the system to ensure they are now tax exempt.
- Review Freight Forwarding documents for sales tax refunds, then entered that data into spreadsheets.
- Created spreadsheets for more efficient recordkeeping.
- Created and oversaw Buyer Tax Exemption training programs for operations.
- Trained new hires and worked new projects over the team.
Customer Service Representative
Clearsource
Pleasant Grove, UT
12.2018 - 06.2019
- Worked on the Owlet Baby Monitor project.
- Responded to customer requests for products, services, and company information.
- Took phone calls to help troubleshoot device issues, entered appropriate data in the system, created orders, and assure baby safety with the device.
Customer Service Representative
Myler Disability
American Fork, UT
05.2018 - 10.2018
- Answered incoming calls, and made outbound calls to individuals looking for help with long term Social Security Disability.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Interacted with clients on regular basis to check in and provide status reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Warehouse Associate
Goal Zero
Bluffdale, UT
08.2017 - 04.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- I took over for the international shipping lead while they were on leave for 3 months.
- Operated pallet jacks to transport items from various warehouse locations.
- Drafted and managed shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High school diploma -
Westlake High School
Saratoga Springs, UT05.2015
Skills
- Data Entry
- Microsoft Office
- Documentation Review
- Spreadsheet Management
- Organization
- Multitasking
- CSR tools
- Computer skills
- Sales Tax experience
- Time Management
- Shipping
- Stocking/Freight
Timeline
Buyer Tax Exemption
EBay
06.2019 - Current
Customer Service Representative
Clearsource
12.2018 - 06.2019
Customer Service Representative
Myler Disability
05.2018 - 10.2018
Warehouse Associate
Goal Zero
08.2017 - 04.2018
High school diploma -
Westlake High School