Nicole Foster
Morgantown
Summary
Dynamic Store Manager with proven expertise in customer service, team leadership, and store operations. Skilled in problem-solving and fostering positive work environments to enhance employee engagement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
La-Z-Boy
Morgantown, WV
09.2025 - Current
- Managed daily store operations to ensure efficient customer service and sales performance.
- Trained and supervised team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance store presentation and customer engagement.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue generation.
- Coordinated promotional events and in-store activities to boost foot traffic and brand awareness.
- Maintained compliance with company policies and procedures, fostering a safe shopping environment.
Store Manager
Bealls
Morgantown, WV
03.2024 - 09.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Starbucks
Morgantown, WV
08.2023 - 03.2024
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Store Manager
Kirklands Home Decor And Gifts
Morgantown, WV
05.2021 - 08.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Science - Business
Everest College
Arlington, TXMBA - Business Administration
University of Phoenix
Tempe, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
Timeline
Store Manager
La-Z-Boy
09.2025 - Current
Store Manager
Bealls
03.2024 - 09.2025
Store Manager
Starbucks
08.2023 - 03.2024
Store Manager
Kirklands Home Decor And Gifts
05.2021 - 08.2023
Bachelor of Science - Business
Everest College
MBA - Business Administration
University of Phoenix