Nicole Frame
Cedar Rapids,IA
Summary
Driven Fiber Optic Technician/Coax with a proven track record at Cable Pro, enhancing network reliability and customer satisfaction. Expert in heavy equipment operation and adept at fostering positive environments, significantly reducing downtime. Skilled in troubleshooting and wireless communications, demonstrating exceptional record-keeping and technical training abilities.
Overview
3
3
years of professional experience
Work History
Fiber Optic Technician/ Coax
Cable Pro
02.2022 - 09.2024
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Line Lead
Tyson Foods
08.2018 - 01.2022
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
Education
High School Diploma -
James R. Allen High School
Brandenburg, KY09.2016
Skills
- Fiber Optic/ Coax
- Heavy Equipment Operation
- Record Keeping Abilities
- Wireless Communications
- Technical training
- Troubleshooting systems
Timeline
Fiber Optic Technician/ Coax
Cable Pro
02.2022 - 09.2024
Line Lead
Tyson Foods
08.2018 - 01.2022
High School Diploma -
James R. Allen High School
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