Nicole Franca
FALL RIVER,MA
Summary
Professional housekeeping expert with focus on maintaining cleanliness and organization. Proven ability to enhance sanitation procedures and contribute to healthier environment. Known for reliability and adaptability, excelling in collaborative settings and meeting dynamic needs. Skilled in cleaning techniques and maintaining hygiene standards.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
Morton Hospital
Taunton, MA
04.2021 - 01.2026
- Conducted thorough cleaning and sanitization of patient rooms and common areas to maintain hospital hygiene standards.
- Operated cleaning equipment including floor scrubbers and vacuums, ensuring effective and safe usage.
- Adhered to infection control protocols while performing daily housekeeping tasks to enhance patient safety.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs and hospital traffic flow.
- Trained new team members on proper cleaning techniques and safety procedures, fostering a supportive work environment.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Crew Member Team Leader
Dunkin' Donuts
South Dartmouth, MA
09.2019 - 03.2021
- Trained new baristas on beverage preparation and customer service standards.
- Maintained cleanliness and organization of workstations to ensure efficiency during peak hours.
- Managed inventory levels, placing orders for supplies to prevent shortages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
BMC Durfee High School
Fall River, MACollege Credit Program - General Studies
Bristol Community College
Fall River, MA05-2017
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Infection control
- Hazardous chemical training
- Trash collection
- New employee training
- Biohazard disposal
- Strong work ethic
- Organizational skills
- Waxing and buffing
- Linen handling
- Attention to detail
- Time management
Languages
Portuguese
Native or Bilingual
Timeline
Environmental Services Housekeeper
Morton Hospital
04.2021 - 01.2026
Crew Member Team Leader
Dunkin' Donuts
09.2019 - 03.2021
High School Diploma -
BMC Durfee High School
College Credit Program - General Studies
Bristol Community College