Nicole Frausto
Arlington,TX
Summary
Recent graduate with foundational special education and technology knowledge with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a new chapter in my career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Digital Analyst
SRS Distribution
McKinney, TX
05.2015 - 06.2016
- An e-commerce site development project to collaborate with over 700 branches.
- Working closely with the project manager, I developed and assessed the progress of each sprint
- Utilizing Jira, I created a Kanban to track bugs and create testing scripts
- Collaborated with vendors and an offshore testing team to map and test the data between the ERP and the site
- Documented our customers' experience, helping to identify gaps in the project plan
Help Desk
SRS Distribution
McKinney, TX
06.2013 - 05.2015
- Was selected to travel to 15 acquisition sites to set up networks, PCs, printers, POS devices, and phones
- Utilizing my unique skill set, I was also used as an inside sales trainer at the new sites.
- Updated and reconfigured desktops, laptops, and mobile phones with current software and operating systems
- Worked on a ticket-tracking system to assist end users with software and hardware issues
- Researched, documented, and escalated support cases where applicable
- Built a manual for solving common technical support issues, which became the team's training binder
- Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.
Inside Sales
SRS Distribution
Mansfield, TX
07.2012 - 06.2013
- Established a reputation as a knowledgeable and resourceful inside sales representative, increasing client trust and loyalty.
- Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Coordinated with over 80 different outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
Operations Manager
Legacy Roofing
Mansfield, TX
12.2011 - 06.2012
- Supervised operations staff of 4 and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
Sonar Technician Surface
US Navy
San Diego, CA
02.2010 - 11.2011
- Conducted passive and active sonar searches for suspected targets.
- Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.
- Repaired and tested navigation systems, radar switchboards and repeaters, and Tactical Air Navigation (TACAN) systems.
- Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.
- Supported safe navigation for the vessel by accurately detecting underwater objects and potential hazards.
Education
Bachelor of Science - Special Education
The University of Texas At Arlington
Arlington, TX05-2029
Certificate of Technical Studies - Data Structures And Algorithms
ZTM Academy
Online 12-2022
Certificate of Technical Studies - Full Stack Web Developer
Southern Methodist University
Dallas, TX05-2021
Certificate of Technical Studies - A+, Network +
My Computer Career Institute
Las Colinas, TX 06-2013
A-school, And C-school - Anti-Submarine Warfare
US Navy
San Diego, CA02-2010
Skills
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
- Dependable and responsible
Timeline
Digital Analyst
SRS Distribution
05.2015 - 06.2016
Help Desk
SRS Distribution
06.2013 - 05.2015
Inside Sales
SRS Distribution
07.2012 - 06.2013
Operations Manager
Legacy Roofing
12.2011 - 06.2012
Sonar Technician Surface
US Navy
02.2010 - 11.2011
Bachelor of Science - Special Education
The University of Texas At Arlington
Certificate of Technical Studies - Data Structures And Algorithms
ZTM Academy
Certificate of Technical Studies - Full Stack Web Developer
Southern Methodist University
Certificate of Technical Studies - A+, Network +
My Computer Career Institute
A-school, And C-school - Anti-Submarine Warfare
US Navy