Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Frausto

Arlington,TX

Summary

Recent graduate with foundational special education and technology knowledge with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a new chapter in my career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience

Work History

Digital Analyst

SRS Distribution
05.2015 - 06.2016
  • An e-commerce site development project to collaborate with over 700 branches.
  • Working closely with the project manager, I developed and assessed the progress of each sprint
  • Utilizing Jira, I created a Kanban to track bugs and create testing scripts
  • Collaborated with vendors and an offshore testing team to map and test the data between the ERP and the site
  • Documented our customers' experience, helping to identify gaps in the project plan

Help Desk

SRS Distribution
06.2013 - 05.2015
  • Was selected to travel to 15 acquisition sites to set up networks, PCs, printers, POS devices, and phones
  • Utilizing my unique skill set, I was also used as an inside sales trainer at the new sites.
  • Updated and reconfigured desktops, laptops, and mobile phones with current software and operating systems
  • Worked on a ticket-tracking system to assist end users with software and hardware issues
  • Researched, documented, and escalated support cases where applicable
  • Built a manual for solving common technical support issues, which became the team's training binder
  • Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.

Inside Sales

SRS Distribution
07.2012 - 06.2013
  • Established a reputation as a knowledgeable and resourceful inside sales representative, increasing client trust and loyalty.
  • Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
  • Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
  • Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
  • Coordinated with over 80 different outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.

Operations Manager

Legacy Roofing
12.2011 - 06.2012
  • Supervised operations staff of 4 and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to deliver goods and services timely and accurate.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on time and within financial constraints.

Sonar Technician Surface

US Navy
02.2010 - 11.2011
  • Conducted passive and active sonar searches for suspected targets.
  • Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.
  • Repaired and tested navigation systems, radar switchboards and repeaters, and Tactical Air Navigation (TACAN) systems.
  • Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.
  • Supported safe navigation for the vessel by accurately detecting underwater objects and potential hazards.

Education

Bachelor of Science - Special Education

The University of Texas At Arlington
Arlington, TX
05-2029

Certificate of Technical Studies - Data Structures And Algorithms

ZTM Academy
Online
12-2022

Certificate of Technical Studies - Full Stack Web Developer

Southern Methodist University
Dallas, TX
05-2021

Certificate of Technical Studies - A+, Network +

My Computer Career Institute
Las Colinas, TX
06-2013

A-school, And C-school - Anti-Submarine Warfare

US Navy
San Diego, CA
02-2010

Skills

  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Verbal communication
  • Dependable and responsible

Timeline

Digital Analyst

SRS Distribution
05.2015 - 06.2016

Help Desk

SRS Distribution
06.2013 - 05.2015

Inside Sales

SRS Distribution
07.2012 - 06.2013

Operations Manager

Legacy Roofing
12.2011 - 06.2012

Sonar Technician Surface

US Navy
02.2010 - 11.2011

Bachelor of Science - Special Education

The University of Texas At Arlington

Certificate of Technical Studies - Data Structures And Algorithms

ZTM Academy

Certificate of Technical Studies - Full Stack Web Developer

Southern Methodist University

Certificate of Technical Studies - A+, Network +

My Computer Career Institute

A-school, And C-school - Anti-Submarine Warfare

US Navy
Nicole Frausto