Nicole Frausto
Arlington,TX
Summary
Recent graduate with foundational special education and technology knowledge with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a new chapter in my career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Digital Analyst
SRS Distribution
05.2015 - 06.2016
- An e-commerce site development project to collaborate with over 700 branches.
- Working closely with the project manager, I developed and assessed the progress of each sprint
- Utilizing Jira, I created a Kanban to track bugs and create testing scripts
- Collaborated with vendors and an offshore testing team to map and test the data between the ERP and the site
- Documented our customers' experience, helping to identify gaps in the project plan
Help Desk
SRS Distribution
06.2013 - 05.2015
- Was selected to travel to 15 acquisition sites to set up networks, PCs, printers, POS devices, and phones
- Utilizing my unique skill set, I was also used as an inside sales trainer at the new sites.
- Updated and reconfigured desktops, laptops, and mobile phones with current software and operating systems
- Worked on a ticket-tracking system to assist end users with software and hardware issues
- Researched, documented, and escalated support cases where applicable
- Built a manual for solving common technical support issues, which became the team's training binder
- Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.
Inside Sales
SRS Distribution
07.2012 - 06.2013
- Established a reputation as a knowledgeable and resourceful inside sales representative, increasing client trust and loyalty.
- Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Coordinated with over 80 different outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
Operations Manager
Legacy Roofing
12.2011 - 06.2012
- Supervised operations staff of 4 and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
Sonar Technician Surface
US Navy
02.2010 - 11.2011
- Conducted passive and active sonar searches for suspected targets.
- Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.
- Repaired and tested navigation systems, radar switchboards and repeaters, and Tactical Air Navigation (TACAN) systems.
- Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.
- Supported safe navigation for the vessel by accurately detecting underwater objects and potential hazards.
Education
Bachelor of Science - Special Education
The University of Texas At Arlington
Arlington, TX05-2029
Certificate of Technical Studies - Data Structures And Algorithms
ZTM Academy
Online 12-2022
Certificate of Technical Studies - Full Stack Web Developer
Southern Methodist University
Dallas, TX05-2021
Certificate of Technical Studies - A+, Network +
My Computer Career Institute
Las Colinas, TX 06-2013
A-school, And C-school - Anti-Submarine Warfare
US Navy
San Diego, CA02-2010
Skills
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
- Dependable and responsible
Timeline
Digital Analyst
SRS Distribution
05.2015 - 06.2016
Help Desk
SRS Distribution
06.2013 - 05.2015
Inside Sales
SRS Distribution
07.2012 - 06.2013
Operations Manager
Legacy Roofing
12.2011 - 06.2012
Sonar Technician Surface
US Navy
02.2010 - 11.2011
Bachelor of Science - Special Education
The University of Texas At Arlington
Certificate of Technical Studies - Data Structures And Algorithms
ZTM Academy
Certificate of Technical Studies - Full Stack Web Developer
Southern Methodist University
Certificate of Technical Studies - A+, Network +
My Computer Career Institute
A-school, And C-school - Anti-Submarine Warfare
US Navy
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