Nicole Freitas

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.

I started to work as a hostess learning dietary diets, and making sure the patient has everything according to the diet plan. I learned all the different aspects of each diet. I would deliver the parent their food as well as take their menus. I then moved into learning cash management working in the cafe, and making sure the food and beverages are stocked in the cafe at all times. I then moved into the cook position and worked various jobs around that, patient cook, catering cook, and cafe cook.

• Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
• Managed daily food production schedules, ensuring timely service and minimized waste.
• Enhanced patient satisfaction by developing and implementing dietary plans catered to individual needs and preferences.
• Collaborated with healthcare professionals to design therapeutic menus for patients with specific diet restrictions.