Nicole Frias Martinez
Farmington,NM
Summary
Offering strong organizational and time-management skills with keen ability to learn and grow in professional settings. Brings collaborative mindset and ability to quickly adapt to new tools and processes required for administrative tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Assistant
Old School Truck Parts
03.2026 - 04.2026
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishments.
- Assisted in processing customer orders, enhancing order fulfillment efficiency and customer satisfaction.
- Maintained organized records of shipments and deliveries, supporting operational accuracy and traceability.
- Collaborated with team members to streamline workflow procedures, improving overall productivity.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Senior Personal Banker
First Convenience Bank
10.2025 - 03.2026
- Delivered exceptional customer service by addressing client inquiries and resolving account issues promptly.
- Assisted clients in selecting appropriate financial products to meet their individual needs and goals.
- Educated customers on digital banking tools, enhancing user engagement and satisfaction.
- Processed loan applications efficiently, ensuring compliance with regulatory requirements and bank policies.
- Collaborated with team members to identify opportunities for cross-selling additional banking services.
- Analyzed client feedback to implement improvements in service delivery, increasing overall customer retention rates.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
Cashier
Santy's Taco Shop
04.2025 - 07.2025
- Processed customer transactions efficiently using POS systems.
- Provided excellent customer service, resolving inquiries and issues promptly.
- Assisted in inventory management by restocking supplies as needed.
- Promoted daily specials and menu items to enhance customer experience.
- Collaborated with team members to ensure smooth service during peak hours.
- Ensured cleanliness and organization of work area for optimal efficiency.
- Adapted quickly to changing environments and customer demands effectively.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Retail Sales Associate
Cricket Wireless
12.2024 - 03.2025
- Assisted customers in selecting products and services to meet their needs.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product displays and ensured inventory was organized.
- Educated customers on service plans and promotions to enhance sales opportunities.
- Resolved customer inquiries and issues with a focus on satisfaction.
- Collaborated with team members to achieve daily sales goals consistently.
- Provided support during store events, enhancing customer engagement experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Cashier
Santy's Taco Shop
09.2024 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Handled cash and credit transactions, ensuring accuracy in cash drawer management.
- Provided prompt service while managing multiple tasks in fast-paced environment.
- Resolved customer inquiries and concerns effectively to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Nursing
San Juan College
Farmington, NM05.2027
High School Diploma -
Wasco Independence High School
Wasco, CA05.2024
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Data entry
- File and record keeping
- Administrative tasks
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Camping
- Watching Movies and TV Shows
- Enjoy hobbies that combine physical activity with outdoor exploration
- Animal Care
- Fashion
Timeline
Assistant
Old School Truck Parts
03.2026 - 04.2026
Senior Personal Banker
First Convenience Bank
10.2025 - 03.2026
Cashier
Santy's Taco Shop
04.2025 - 07.2025
Retail Sales Associate
Cricket Wireless
12.2024 - 03.2025
Cashier
Santy's Taco Shop
09.2024 - 11.2024
No Degree - Nursing
San Juan College
High School Diploma -
Wasco Independence High School