NICOLE FULLER
Rochester
Summary
FAA-certified Flight Attendant with over 8 years of experience delivering exceptional cabin safety, personalized hospitality, and premium customer service across commercial and Part 135 operations. Recognized for creating a seamless, luxury travel experience through professionalism, discretion, and attention to detail while maintaining the highest safety standards. CPR/AED certified with a proven ability to adapt in dynamic environments, collaborate effectively with flight crews, and anticipate the needs of executive and VIP clientele. Committed to representing a world-class aviation brand through safety, service excellence, and operational professionalism.
Overview
10
10
years of professional experience
Work History
Flight Attendant
JSX Airlines
Teterboro
12.2025 - Current
- Partner seamlessly with the flight crew to provide exceptional service on Part 135 operations, ensuring a smooth and efficient travel experience from boarding through arrival.
- Curate and present premium catering, beverages, and cabin amenities with meticulous attention to detail and luxury hospitality standards.
- Adapt quickly to changing itineraries, last-minute requests, and operational demands while maintaining composure and delivering exceptional service.
- Exercise sound judgment and maintain strict confidentiality while serving executives, celebrities, high-net-worth individuals, and other VIP clientele.
Flight Attendant
Delta Air Lines, Inc
Atlanta
07.2023 - 11.2025
- Collaborated with pilots and crew members to deliver seamless service on board.
- Resolved passenger issues promptly and professionally to enhance customer experience during flights.
- Adhered to company policies regarding security measures and protocol at all times.
- Managed flight environment by addressing disruptive passengers in accordance with FAA and federal guidelines.
Flight Attendant
American Airlines
Dallas
12.2017 - 06.2023
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
- Monitored cabin environment throughout flight, checked seatbelts, and addressed passenger comfort needs to enhance overall in-flight experience.
- Followed company policies consistently regarding security measures and protocol at all times.
- Resolved passenger issues promptly and professionally, maintaining high standards of customer service throughout the flight.
Customer Care Specialist
ADT Security
Rochester
01.2017 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team to maintain accurate inventory levels and quickly resolve item issues.
- Tracked order status updates from vendors to provide accurate delivery estimates to customers.
- Developed strategies based on survey and feedback data to enhance customer satisfaction ratings.
Education
Job Corps Certificate -
Cassadagua Job Corp
Jamestown, NYHigh School Diploma -
Wilson Magnet High
Rochester, NYSkills
- FAA Certified Flight Attendant
- CPR/AED & First Aid Certified
- Crew Resource Management (CRM)
- Cultural Awareness & Interpersonal
- Time Management & Multitasking
- Confidentiality & Discretion
- Passenger Safety & Regulatory Compliance
- Customer service
Timeline
Flight Attendant
JSX Airlines
12.2025 - Current
Flight Attendant
Delta Air Lines, Inc
07.2023 - 11.2025
Flight Attendant
American Airlines
12.2017 - 06.2023
Customer Care Specialist
ADT Security
01.2017 - 12.2018
Job Corps Certificate -
Cassadagua Job Corp
High School Diploma -
Wilson Magnet High