Brittany Banks

Serve in a leadership and oversight capacity responsible for evaluating, certifying, and developing newly hired flight attendants during Initial Operating Experience (IOE) across Airbus A319, A320, A321, and A321neo aircraft. Ensure crewmembers demonstrate full compliance with FAA Part 121 regulations, company policies, and established safety standards prior to release to independent line operations. Lead federally mandated evaluation flights by conducting structured preflight briefings, observing inflight performance, and assessing each trainee’s ability to apply regulatory requirements, aircraft-specific safety procedures, and sound operational judgment in real time. Provide corrective guidance and complete formal evaluations to support certification readiness and regulatory compliance.

Conduct inflight audits and compliance reviews to assess adherence to safety procedures, documentation requirements, and operational standards across multiple aircraft types. Analyze findings to identify trends, operational risks, and compliance gaps, and communicate results to leadership to support quality assurance, compliance monitoring, and continuous improvement initiatives. Maintain accurate training records and coordinate administrative processes to ensure all documentation is complete, verified, and aligned with regulatory requirements and company standards.

Act as a liaison between inflight personnel and leadership by reporting evaluation outcomes, addressing procedural discrepancies, and ensuring alignment with FAA regulations and company directives. Maintain current knowledge of regulatory updates, aircraft-specific procedures, and Flight Attendant Manual revisions to ensure accurate interpretation and enforcement of safety standards. Exercise independent judgment in evaluating compliance, identifying operational risks, and determining appropriate corrective actions in alignment with regulatory requirements and safety objectives.

Selected for leadership roles supporting crew development, procedural implementation, and regulatory compliance across Airbus A319, A320, A321, and A321neo operations. Provide real-time guidance to flight attendants, reinforcing FAA regulations and company procedures to ensure consistent application of safety standards across all aircraft types. Mentor newly hired flight attendants by supporting onboarding, evaluating performance, and delivering corrective coaching to ensure compliance with safety procedures, operational expectations, and certification readiness.

Support the implementation and reinforcement of procedural updates and regulatory changes by identifying compliance gaps, addressing operational inconsistencies, and promoting adherence to updated safety standards. Communicate inflight observations, safety concerns, and procedural feedback to leadership through structured reporting, supporting compliance monitoring, safety program effectiveness, and continuous improvement initiatives. Mentor crew members in safety protocols and operational procedures while facilitating training sessions designed to enhance team performance and operational consistency.

Execute cabin safety operations in accordance with FAA Part 121 regulations across Airbus A319, A320, A321, and A321neo aircraft, ensuring full compliance with safety procedures, emergency protocols, and operational standards throughout all phases of flight. Conduct thorough preflight inspections of emergency equipment, verify aircraft readiness, and enforce regulatory requirements to maintain a safe and compliant cabin environment.

Continuously assess cabin conditions, passenger behavior, and operational risks to identify potential safety concerns and take appropriate action in alignment with established procedures. Respond to inflight emergencies, including medical events, decompression, fire and smoke incidents, and security-related situations, by executing aircraft-specific procedures, coordinating with the flight deck, and maintaining control of the cabin during high-risk and time-sensitive situations. Prepare and submit detailed safety and incident reports documenting irregularities, safety concerns, and operational events, supporting compliance tracking, audit readiness, and continuous safety improvement.

Apply working knowledge of FAA regulations, aircraft-specific procedures, and company policies to ensure consistent enforcement of safety standards, proper execution of emergency procedures, and alignment with all regulatory expectations.

Maintained accuracy, professionalism, and efficiency in a high-volume retail environment while supporting team operations and assisting in the training of new employees. Demonstrated strong customer service skills, attention to detail, and reliability in fast-paced settings.

Supervised teams in a high-volume operational environment, ensuring compliance with safety procedures and company standards while maintaining efficiency and guest satisfaction. Demonstrated leadership, coordination, and decision-making skills in dynamic environments, reinforcing safety-focused operations and team performance.