Nicole Furgerson
MYRTLE CREEK,OR
Summary
Dedicated caregiver with extensive experience at Aviva Health, skilled in patient care and compassionate communication. Proven ability to enhance client well-being through effective problem-solving and time management. Recognized for building strong relationships, ensuring a supportive environment for clients and their families. Committed to delivering respectful care.
Overview
2026
2026
years of professional experience
Work History
School Substitute Aide
ESS
2025 - Current
Caregiver
Self-employeed
08.2020 - 09.2025
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Kept family members up to date with any important changes in clients health and care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Coordinated medical appointments for efficient scheduling.
- Documented vitals, behaviors, and medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped organize Medications and pick up medication refills.
- Assisted with weekly grocery shopping and supplies.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals. Transported clients to and from appointments.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Helped encourage client to complete physical therapy daily exercises.
- Replaced bandages, dressings, and binders to care for wounds.
- Scheduled daily and weekly care hours for client and workers.
- Handled incoming phone calls, mail, bills and invoices and completed appropriate actions.
Private In-Home Caregiver
Self-employeed
03.2019 - 03.2020
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Communicated effectively with families to provide updates on client well-being and care needs.
- Maintained a clean and organized living space to promote hygiene and comfort for client.
- Monitored vital signs regularly, reporting any significant changes.
- Provided companionship and emotional support, fostering positive relationships with client.
- Assisted client with mobility challenges, enabling them to maintain independence and participate in daily activities.
- Transported client to and from medical appointments and other outings safely.
- Developed strong bonds with clients through compassionate caregiving and listening to their needs.
- Established routines and consistency for clients with cognitive impairments or memory loss.
- Managed medications.
- Monitored client vital signs and administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
Direct Support Professional
Umpqua Homes Inc
07.2018 - 03.2019
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented behavior support techniques to improve social interactions and communication skills.
- Transported clients to and from appointments and community activities to encourage participation in social events.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the team.
- Maintained accurate documentation.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean, safe, and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Medical Receptionist
Aviva Health
04.2016 - 07.2018
- Managed patient scheduling and appointment confirmations.
- Processed patient intake forms and verified insurance information.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Resolved patient inquiries and concerns, ensuring a positive experience.
- Payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional attitude.
- Ensured accurate record-keeping.
- Handled billing procedures accurately, ensuring prompt payment from patients.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Maintained a clean, organized reception area.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Welcomed and greeted patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Call Center Representative
Aviva Health
06.2014 - 04.2016
- Managed high-volume inbound calls, providing accurate information to patients regarding medical inquiries.
- Assisted in scheduling appointments and coordinating follow-ups for various healthcare services.
- Maintained comprehensive patient records using electronic health record (EHR) systems, ensuring data accuracy.
- Collaborated with healthcare providers to resolve patient issues efficiently and effectively.
- Trained new team members on call protocols and customer service best practices to enhance team performance.
- Strived for patient satisfaction through effective communication and problem resolution.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
- Contributed to a positive work environment by supporting colleagues when needed.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved errors in patients charts.
Housekeeper
Seven Feathers Casino & Resort
02.2013 - 06.2014
- Trained new staff on effective cleaning techniques and safety protocols.
- Addressed guest concerns promptly, enhancing overall satisfaction with housekeeping services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a clean environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort responding swiftly to special requests or concerns.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Changed bed linens and collected soiled linens for cleaning.
Cashier/Hostess
Seven Feathers Casino & Resort
07.2012 - 02.2013
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized coworkers side stations when needed.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently.
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth flow of service.
- Assisted servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders and answer questions.
- Organized, stocked and cleaned front lobby during shift.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma -
Days Creek Charter School
Days Creek06-2012
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Multitasking and organization
Patient care
Housekeeping
Strong ethics
Compassionate care
First aid and safety
Compassionate communication
Timeline
Caregiver
Self-employeed
08.2020 - 09.2025
Private In-Home Caregiver
Self-employeed
03.2019 - 03.2020
Direct Support Professional
Umpqua Homes Inc
07.2018 - 03.2019
Medical Receptionist
Aviva Health
04.2016 - 07.2018
Medical Call Center Representative
Aviva Health
06.2014 - 04.2016
Housekeeper
Seven Feathers Casino & Resort
02.2013 - 06.2014
Cashier/Hostess
Seven Feathers Casino & Resort
07.2012 - 02.2013
School Substitute Aide
ESS
2025 - Current
High School Diploma -
Days Creek Charter School