Nicole Gantz
Ness City,KS
Summary
Creative and highly-motivated communications professional who is passionate about building productive relationships with clients, partners and team members.
Tech-savvy and strategic, possesses exceptional writing and editing skills. Versed in a range of communications solutions and technologies.
Overview
13
13
years of professional experience
Work History
Marketing & Customer Service Manager
Circle C Country Supply
07.2013 - Current
- In charge of all marketing tasks, including formation of monthly flyer, social media updates and regular customer mailings.
- Manage the customer service department for retail website which responds to customer inquiries, complaints, and questions.
- Utilize product knowledge to promote sales by assisting customers and offering suggestions.
- Sales duties include traveling western KS/eastern CO territory to interact with dealers and inform them of new products, specials, and upcoming events.
Customer Development Specialist
Purple Wave, Inc.
08.2012 - 07.2013
- Provided phone and e-mail-based customer support to Purple Wave’s bidding community.
- Managed bidder qualification process for customers bidding over $10,000.
- Worked alongside customer service, sales and marketing departments to provide service to over 100,000 customers.
Communications Intern
Kansas Wheat
05.2011 - 08.2012
- In charge of layout design of the annual report, recipe books and other newsletters.
- Wrote press releases on issues in the wheat industry and related topics.
- Developed marketing materials for various channels, increasing audience engagement and brand awareness.
Education
Bachelor of Science in Agriculture - Agricultural Communications & Journalism
Kansas State University
Manhattan, KS05.2012
Skills
- Microsoft Office
- Adobe Creative Suite
- Social Media
- E-mail Marketing
- ERP Software
- Communication
- Problem-solving
- Customer service
- Attention to detail
- Organization
- Work ethic
Timeline
Marketing & Customer Service Manager
Circle C Country Supply
07.2013 - Current
Customer Development Specialist
Purple Wave, Inc.
08.2012 - 07.2013
Communications Intern
Kansas Wheat
05.2011 - 08.2012
Bachelor of Science in Agriculture - Agricultural Communications & Journalism
Kansas State University
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