Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Garcia

Redlands,CA

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 20+ years of related experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Automotive Warranty Administrator

Riverside Chevrolet
Riverside, CA
07.2015 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
  • Checked documentation for accuracy and validity on updated systems.
  • Posted payments to accounts and maintained records.

Automotive Warranty Administrator

Rotolo Chevrolet
Fontana, CA
09.2000 - 06.2015
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.

Education

Diploma -

Cajon High School
06.1993

Skills

  • Claims Processing
  • Warranty Management
  • Warranty Analysis
  • Records Maintenance
  • Automotive Industry Expertise
  • Paperwork Processing
  • Microsoft Office
  • Records Management
  • Compliance Monitoring
  • Cost Control

Timeline

Automotive Warranty Administrator

Riverside Chevrolet
07.2015 - Current

Automotive Warranty Administrator

Rotolo Chevrolet
09.2000 - 06.2015

Diploma -

Cajon High School
Nicole Garcia