Nicolle Gracia
Miami
Summary
Bilingual professional with native-level Spanish and advanced English skills. Over 4 years of hands-on experience in customer service across the hospitality, retail, and food service industries. Proven ability to communicate effectively, handle high-pressure situations, and ensure outstanding guest satisfaction. Skilled in cash handling, resolving guest concerns, managing reservations, and working both independently and as part of a team.
Overview
4
4
years of professional experience
Work History
Hostees
107 Steak and Bar
Miami
02.2025 - Current
- Organize table setups and confirm daily reservations.
- Manage and create new reservations to ensure smooth flow.
- Attend to customer needs and deliver exceptional dining service.
- Support team as a server and busser during busy shifts.
Front Desk Agent
Element Miami Doral Westin by Marriott
Miami
02.2024 - Current
- Ensure every guest has a positive and welcoming experience.
- Handle payments and manage large amounts of cash.
- Resolve guest concerns and provide fast, effective solutions.
- Deliver high-level customer service in a busy hotel environment.
Front End Associate
Target
Miami
09.2022 - 01.2024
- Provided friendly and efficient customer service at the front end.
- Handled large cash transactions with accuracy and responsibility.
- Assisted customers with purchases, returns, and questions.
Cook
Pizza Hut
Miami
08.2021 - 08.2022
- Prepared food and took phone orders accurately.
- Delivered excellent customer service in a fast-paced setting.
- Supported team operations during high-demand hours.
Education
High School Diploma -
Southridge Senior High School
Miami, FL06-2024
Skills
- Bilingual Communication: Native Spanish speaker with advanced English proficiency, able to assist diverse customers effectively
- Customer Service: Over 4 years of experience delivering excellent service in hospitality, food service, and retail environments
- Cash Handling: Trusted with managing large sums of money accurately and efficiently at Target and Element Westin
- Problem Solving: Skilled at resolving guest concerns quickly and professionally to ensure satisfaction
- Multitasking & Time Management: Able to manage front desk duties, phone orders, reservations, and in-person service simultaneously
- Hospitality & Guest Relations: Experience creating positive guest experiences at Element Westin and 107 Steak House
- Teamwork & Flexibility: Collaborated with kitchen staff, servers, and front desk teams to maintain smooth operations
Timeline
Hostees
107 Steak and Bar
02.2025 - Current
Front Desk Agent
Element Miami Doral Westin by Marriott
02.2024 - Current
Front End Associate
Target
09.2022 - 01.2024
Cook
Pizza Hut
08.2021 - 08.2022
High School Diploma -
Southridge Senior High School