Nicole Gates
Sandwich,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
PCT/Unit Clerk
Ascension Mercy Hospital
11.2016 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Completed daily charge reconciliation to keep billing current and accurate.
- Conducted patient intake interviews, recording and documenting relevant information
Community Relations Specialist
Unity Hospice Care
08.2013 - 10.2016
- Created great working relationships with different levels of city departments and other organizations.
- Marketed offerings and services to community.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Planned fundraising activities such as charity runs, auctions or other special events.
- Participated in committees focused on improving quality of life within targeted areas.
CNA Supervisor
Shabbona Healthcare Center
10.2004 - 03.2010
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
High School Diploma -
Leland High School
Leland, IL05.2002
Skills
- BLS Instructor 2015-2021
- Certified Restorative Aide 2008
- Certified Dementia Training/Educator 2008
- Patient Care Technician 2003
Timeline
PCT/Unit Clerk
Ascension Mercy Hospital
11.2016 - Current
Community Relations Specialist
Unity Hospice Care
08.2013 - 10.2016
CNA Supervisor
Shabbona Healthcare Center
10.2004 - 03.2010
High School Diploma -
Leland High School
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