Nicole Gemmellaro
Oak Forest,IL
Summary
Dynamic Certified Veterinary Technician with proven expertise in emergency and preventive care, and exceptional client education skills. At Banfield Pet Hospital, led teams to enhance service quality, achieving high customer satisfaction. Excelled in anesthesia monitoring and fostering positive work environments. Skilled in surgical support, ensuring optimal animal health and safety.
Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Veterinary Technician / Shift Lead
Banfield Pet Hospital
04.2018 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
- Conducted dental cleanings under veterinarian supervision to maintain oral health in patients.
- Contributed to team success with excellent communication skills and collaboration in multidisciplinary veterinary teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, Ordering of supplies for the hospital, making sure everything is within budget
- Managing and adjusting labor hours to meeting Para expectations
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Certified Veterinary Technician / Supervisor
Animal Welfare League
01.2015 - 04.2018
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Reduced patient stress during visits by utilizing low-stress handling techniques and creating a comfortable atmosphere.
- Prepared accurate billing statements for clients while addressing any questions or concerns about charges.
- Managed multiple Doctor and patients at one time as we were a non-appointment based low cost clinic seeing ~ 120 patients daily
- Scheduled staff to meet hospital needs
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Science - Veterinary Science
Fox College
Tinley Park, IL01-2015
Skills
- General anesthesia monitoring
- Radiography
- Intravenous catheterization
- Vaccinations
- Emergency and preventive care
- Canine and feline intubation
- Lab operations
- Animal restraint
- Physical examination
- Collecting blood samples
- Surgical procedures and support
- Client Education
Certification
- Certified Veterinary Technician (CVT) - American Association of Veterinary State Boards (AAVSB).
Timeline
Certified Veterinary Technician / Shift Lead
Banfield Pet Hospital
04.2018 - Current
Certified Veterinary Technician / Supervisor
Animal Welfare League
01.2015 - 04.2018
Associate of Applied Science - Veterinary Science
Fox College
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