Nicole Germann
Ennis,MT
Summary
Proven Property Manager with a track record of maintaining 98%-100% occupancy at Rockworth Companies, showcasing strong administrative skills and a passion for customer satisfaction. Excelled in lease administration, financial budgeting, and tenant relations, driving high-profile event coordination and revenue growth. Thrived in fast-paced environments, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Rockworth Companies
03.2022 - Current
- Over see’s 278 units: Track record of 98% - 100% occupancy
- Handled resident complaints and expedited maintenance requests.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Completed lease applications and verifications, notifying prospects of results.
- Drafted and monitored budgets for overall maintenance and operations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Daily accounting and administrative duties including posting rent and lease renewals, budgets, monthly financials NOI and payroll
- Updated tenant and unit information to keep current in housing database.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
Assistant Manager
RAM Partners LLC
Bozeman, MT
04.2019 - 02.2022
- Leased up maintained a thriving community that catered for resident service needs and expectations
- Leased up a new luxury apartment complex within 10 months (336 total units)
- 95% score in a yearly satisfaction survey
- Put Bozeman on the map for elite 1% ranking in J Turner ORA score 2 years in a row
- Conflict Resolution/ Evictions/ Lease violation notices
- Began my role as the leasing Manager within 7 months and was promoted to assistant manager
- Daily accounting and administrative duties including posting rent and lease renewals, invoicing
- Coordinate and monitor maintenance requests
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
Leasing Agent
Rockworth Companies
Bozeman, MT
04.2018 - 04.2019
- Leasing apartments; generating lease agreements and renewals
- Fast-paced work environment
- Guarantee each customer receives exceptional hospitality
- Daily accounting and administrative duties including posting rent and lease renewals
- Conflict Resolution/ Evictions/ Lease violation notices
- Coordinate and monitor maintenance requests
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Negotiated rental agreements with potential tenants.
- Conducted informative and personalized tours, resulting in new leases.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Resolved tenant complaints promptly and professionally.
Wedding Coordinator/ Florist
Enchanted Florist
Estes Park, CO
01.2017 - 12.2017
- Planned and exceeded over 150 weddings
- Highest wedding coordinator revenue in 2017 with a revenue of over 400K
- High end wedding planning for high profile cliental
- Consultations with bride; provide suggestions to match her budget
- Closing sales, conducting contracts and being a support system for the bride and groom
- Planning and execution of wedding decor – Processing of flowers, freight unboxing
- Large scale event planning
- Inventory management
Assistant Dining Room Manager
Xanterra Parks and Resorts
Yellowstone National Park, WY
04.2016 - 01.2017
- Communicate pertinent information including large reservations and menu changes
- Write ups, disciplinary actions
- Daily Payroll
- Work with BOH in menu changes and creating menus
- Promoting a positive atmosphere for employees
- Recognize and acknowledge outstanding staff performance
- Guarantee each customer receives exceptional food and service
- Identify problem situations and resolve them for the satisfaction of involved parties
Education
High School Diploma -
Bowman County High School
Bowman, ND01.2012
Skills
- Strong administrative skills
- Event coordination
- Passion for customer satisfaction
- Multi-family property management
- Lease administration
- Maintenance coordination
- Financial budgeting and reporting
- Fair housing compliance
- Preventive Maintenance
- Tenant relations
- Debt control
- Adaptable
References
- Casey Ropper, Project Manager/Owners Representative, direct supervisor for 3 years, (573) 631-0010
- Eva Elzy, Property Manager, Supervisor 2 years, (406) 581-5528
Certification
- Montana Property Manager License
Timeline
Property Manager
Rockworth Companies
03.2022 - Current
Assistant Manager
RAM Partners LLC
04.2019 - 02.2022
Leasing Agent
Rockworth Companies
04.2018 - 04.2019
Wedding Coordinator/ Florist
Enchanted Florist
01.2017 - 12.2017
Assistant Dining Room Manager
Xanterra Parks and Resorts
04.2016 - 01.2017
High School Diploma -
Bowman County High School
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