Nicole Gibson
OneDigital
Chicago,IL
1
Certification
11
years of professional experience
Customer-focused professional with extensive experience in delivering high-quality service, resolving client issues, and managing billing and payment processes. Proven ability to communicate complex information clearly, build strong customer relationships, and ensure compliance with regulatory standards. Additionally experienced in healthcare coordination and insurance advising, demonstrating strong organizational skills, attention to detail, and analytical thinking.
Work History
Benefit Advisor
1 Year 1 Month- Coordinate benefit plan setup, manage renewals, ensure smooth carrier transitions, communicate complex insurance information, build client relationships, support sales, and analyze plan costs.
Customer Service Representative
2 Years 5 Months- Provided product and billing support, processed payments, resolved customer issues, and delivered frontline service via phone and email.
Customer Service Sales Representative
2 Years 7 Months- Handled inbound calls, resolved issues, supported account setup, upsold services, and processed orders.
Customer Service Representative
3 Years 11 Months- Provided insurance support, explained policies, handled claims inquiries, and ensured customer satisfaction.
Credit Review Manager
2 Years 4 Months- Managed merchant accounts, evaluated credit applications, ensured regulatory compliance, and delivered high-quality customer experiences.
Education
High School Diploma
Skills
Customer Service & Support
Billing Procedures & Payment Processing
Product & Service Knowledge
Sales & Upselling
Insurance & Benefits Advisory
Regulatory Compliance (HIPAA
AML
OFAC
KYC)
Analytical Thinking & Problem Solving
Communication & Relationship Building
Certification
Property and Casualty License (50 States), 2018–Present
Timeline
Benefit Advisor
OneDigital
08.2025 - CurrentRead More
Customer Service Representative
Discover
10.2022 - 03.2025Read More
Customer Service Sales Representative
AT&T
01.2020 - 08.2022Read More
Customer Service Representative
24 Pet Watch
02.2018 - 01.2022Read More
Credit Review Manager
Capital One
09.2015 - 01.2018Read More
Steinmetz Academic Centre
High School Diploma
Read More