Summary
Overview
Work History
Education
Skills
Timeline

Nicole Giles

Laboratory Technician
Boise,ID

Summary

Diligent Laboratory technician focused on timely, quality completion of lab procedures. Works well under pressure within high-volume testing environments. Always ready to help personnel with testing process. Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience running and resulting samples. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.

Overview

10
10
years of professional experience

Work History

Laboratory Technician II

Zoetis
04.2013 - Current
  • Prepared and assured accuracy of standards and reagents needed for analyses.
  • Received, ordered, ran, and resulted, hematology, chemistry, coagulation, immunology, fecal, CSF, fluid analysis and urinalysis samples.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Performed testing and quality control using approved laboratory procedures and instrumentation ensuring quality results. Ran STAT tests as requested.
  • Documented information by maintaining daily logs and equipment record books.
  • Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
  • Performed routine lab and machine maintenance to keep area clean and orderly. Took responsibility of Advia hematology machine maintenance and troubleshooting.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Provided high quality customer service to our clients.
  • Thought outside of box to problem solve.
  • Prepared, packaged, labeled send out samples following UPS lab sample protocol.
  • Averaged daily sample load over 75 tests.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.

Cashier

Bogus Basin Mountain Resort
11.2012 - 04.2022
  • Sold daily tickets for ski resort in winter and summer operations.
  • Sold season passes, imputing all customer information and made sure they bought the best pass for customer needs.
  • Created customer profiles for passes, lessons, and leasing.
  • Booked lesson packages.
  • Answered phones.
  • Delivered top notch customer service in very busy, fast paced environment.
  • Sold many passes and packages during pass sales and holidays our busiest times.
  • Helped over 100 customers daily.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Education

No Degree - General Studies

Portland Community College, Portland, OR
05.2000

No Degree - Psychology

Boise State University, Boise, ID
05.1999
  • Harvey Neff Maneline Dancer Scholarship Recipient
  • Extracurricular Activities: Maneline Dance team

High School Diploma -

Capital High School, Boise, ID
05.1998
  • Extracurricular Activity: Drill Team

Skills

  • Medical Laboratory Procedures
  • Regulatory Compliance
  • Documentation and Recordkeeping
  • Data Operations
  • Computerized Tracking
  • Sample Collection Techniques
  • Analyze Body Fluids
  • Active Listening
  • Customer Interaction
  • Time Management
  • Prepare Solutions
  • Blood Counts

Timeline

Laboratory Technician II - Zoetis
04.2013 - Current
Cashier - Bogus Basin Mountain Resort
11.2012 - 04.2022
Portland Community College - No Degree, General Studies
Boise State University - No Degree, Psychology
Capital High School - High School Diploma,

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Nicole GilesLaboratory Technician