Nicole Glace
Maidpro
Washington,PA
Summary
Dynamic customer service professional with proven expertise at Sunbank, excelling in problem resolution and relationship building. Recognized for enhancing client satisfaction through effective communication and time management. Skilled in cleaning and sanitizing, ensuring high standards of hygiene and organization in all tasks. Committed to delivering exceptional results in fast-paced environments.
Work History
Cleaner
- Cleaned residential spaces using approved MaidPro checklists and detailed room-by-room service standards. 2. Sanitized kitchens, bathrooms, and high-touch surfaces to maintain consistent cleanliness and hygiene. 3. Organized cleaning supplies and restocked tools for efficient, uninterrupted service routes. 4. Followed safety procedures when handling chemicals, equipment, and delicate household surfaces. 5. Inspected work areas for missed spots and corrected details before completing each job. 6. Adapted quickly to customer preferences and special instructions for customized home cleaning. 7. Moved efficiently through assigned tasks while maintaining quality and attention to detail. 8. Supported smooth team operations by communicating schedule changes and service needs clearly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Barista/Cashier
- Prepared espresso beverages and specialty drinks following café recipes and quality standards.
- Processed customer orders accurately using point-of-sale system and handled cash and card transactions.
- Maintained clean service areas, sanitized equipment, and restocked cups, lids, and supplies.
- Greeted customers promptly, answered menu questions, and supported efficient checkout experience.
- Followed food safety procedures while handling beverages, dairy products, and packaged food items.
- Managed drink customization requests carefully to ensure order accuracy and customer satisfaction.
- Organized front counter workflow during busy periods to reduce delays and improve service flow.
- Used POS system to accurately enter orders and process payments.
- Communicated inventory needs and daily concerns to support smooth café operations.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
- Resolved customer inquiries regarding accounts, transactions, and service requests with accuracy and professionalism.
- Processed deposits, withdrawals, and payment adjustments while following banking policies and compliance standards.
- Assisted customers with online banking access, password resets, and mobile app troubleshooting.
- Documented call details, account updates, and issue resolutions in customer relationship systems.
- Verified customer information and identity before completing sensitive account actions.
- Escalated complex concerns to specialized banking teams while maintaining clear communication with customers.
- Maintained service quality during high-volume periods while balancing multiple customer requests.
- Explained account features, fees, and service options to support informed customer decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
- Resolved customer inquiries regarding accounts, transactions, and service requests with accuracy and professionalism.
- Processed deposits, withdrawals, and payment adjustments while following banking policies and compliance standards.
- Assisted customers with online banking access, password resets, and mobile app troubleshooting.
- Documented call details, account updates, and issue resolutions in customer relationship systems.
- Explained account features, fees, and service options to support informed customer decisions.
- Maintained service quality during high-volume periods while balancing multiple customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma
Skills
Cleaning and sanitizing
Sweeping and mopping
Housekeeping
Customer service
Time management
Team collaboration
Reliability and punctuality
Problem-solving
Restroom sanitation
Interior and exterior cleaning
Active listening
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Product knowledge
Call management
Paperwork processing
Appointment scheduling
Order processing
Timeline
Cleaner
Maidpro
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Barista/Cashier
Boost Phase Coffee
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Customer Service Representative
Sunbank
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Customer Service Representative
Sovereign Bank
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Memorial Baptist Christian School
High School Diploma
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