Nicole Glover
Brantford
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Skilled in patient interaction and data entry, consistently received praise for surpassing client expectations.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator/Optical Assistant
Brantford Optometry
Brantford
02 2025 - Current
- Processed insurance billing for patients and maintained updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, filing patients charts, photocopying, scanning, and faxing documents.
- Conducted patient pretesting.
- Scheduled patient appointments efficiently.
- Checked patients in and out efficiently.
Personal Support Worker
Bayshore Home Health
Brantford, ON
09.2020 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
Personal Support Worker
Victoria Order of Nurses
Brantford, ON
03.2017 - 10.2020
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
House Cleaner
Town N Country Maid Service
Brantford, ON
03.2011 - 09.2016
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Education
Graduate Diploma - Medical Office Administrator
Anderson College
03-2025
Graduate Certificate - Personal Support Worker
Grand Erie Learning Alternatives
03.2010
Skills
- Time management
- Follow-up skills
- Appointment setting
- Patient interaction
- Customer service
- Data Entry
Timeline
Personal Support Worker
Bayshore Home Health
09.2020 - 04.2025
Personal Support Worker
Victoria Order of Nurses
03.2017 - 10.2020
House Cleaner
Town N Country Maid Service
03.2011 - 09.2016
Receptionist Administrator/Optical Assistant
Brantford Optometry
02 2025 - Current
Graduate Diploma - Medical Office Administrator
Anderson College
Graduate Certificate - Personal Support Worker
Grand Erie Learning Alternatives