Nicole Golczynski
Glen Burnie,MD
Summary
Results-driven professional with extensive experience in financial services, customer support, and claims analysis. Seeks to leverage diverse skill set and leadership experience to contribute to the success of a dynamic organization.
Overview
20
20
years of professional experience
Work History
Senior Claims Analyst
Bank of America
03.2022 - 12.2024
- Resolved complex claims and escalations by conducting in-depth account analysis and relying on policies, procedures, and judgement
- Investigate and analyze potentially fraudulent claims by reviewing transaction data, account history, and customer behavior patterns to detect suspicious activity
- Ensure strict adherence to regulatory requirements and internal policies while mitigating financial risk to the company
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Selected for special projects such as Consumer Financial Protection Bureau and Office of the Comptroller of Currency audits and Direct Compensation Eligibility reviews
- Promoted to Assistant Vice President due to a history of robust performance and leadership, commitment to company values, strong risk management, and contributions to responsible growth
Home Service Specialist
Bank of America
03.2020 - 03.2022
- Processed and managed a heavy pipeline of mortgage loans approved by an underwriter
- Collaborated with partners, vendors, and other institutions to obtain necessary documents to achieve final loan approval
- Utilized scrutiny and attention to detail to thoroughly review documents for accuracy and completion
- Ensure all loan documentation is accurate, complete, and meets regulatory and company requirements before approval or denial decisions
- Review and interpret appraisal reports, title reports, and other third-party documentation to assess the value of collateral and mitigate risk to the lending institution
- Prioritized multiple competing tasks by effectively managing time
- Promoted to Home Service Specialist II after passing the Signature Authority Service and Enforcement test
- Selected for an Intro to Underwriting course due to my processing prowess
- NMLS ID2256614
Financial Center Operations Manager Analyst
Bank of America
01.2018 - 03.2020
- Oversee daily operations of a high-volume financial center, ensuring efficient workflow, customer service, and compliance with all banking regulations
- Manage a team of 10 employees, including training, coaching, and performance evaluations to optimize productivity and customer satisfaction
- Collaborate with senior management to develop and execute strategies to grow customer base, increase sales, and enhance service offerings
- Handle complex customer inquiries, resolve issues, and provide guidance on financial products and services to improve customer satisfaction
- Promoted to Officer due to a history of robust performance and leadership, commitment to company values, strong risk management, and contributions to responsible growth
- Optimized financial center efficiency by conducting regular audits and identifying areas for improvement.
Relationship Manager
Bank of America
06.2005 - 01.2018
- Build and maintain strong, long-term relationships with high-net-worth clients, offering personalized financial solutions to meet their needs
- Collaborate with team members and other departments to deliver seamless customer experiences and ensure client satisfaction
- Consistently achieve or exceed sales targets and performance metrics, contributing to branch growth and profitability
- Ensure compliance with regulatory guidelines and internal policies while managing client transactions and sensitive financial information
- Consistently recognized as a Top performer
Education
Bachelor of Science - Business Administration, Cybersecurity
William Woods University
05-2026
Business Administration
Anne Arundel Community College
01.2006
Skills
- State of MD Notary public
- State of MD Title Producer License
- Proficient in Microsoft excel
- Critical thinking
- Communication
- Professionalism and integrity
- Leadership
Timeline
Senior Claims Analyst
Bank of America
03.2022 - 12.2024
Home Service Specialist
Bank of America
03.2020 - 03.2022
Financial Center Operations Manager Analyst
Bank of America
01.2018 - 03.2020
Relationship Manager
Bank of America
06.2005 - 01.2018
Bachelor of Science - Business Administration, Cybersecurity
William Woods University
Business Administration
Anne Arundel Community College
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