Nicole Gomez
Ponte Vedra,FL
Summary
Accomplished Project Manager with a proven track record at DCD Florida, excelling in project planning, scheduling, and client relations. Demonstrated ability to manage costs effectively and deliver projects that meet organizational goals, ensuring customer satisfaction. Skilled in both strategic oversight and fostering teamwork, with a keen focus on surpassing client expectations.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Project Manager
DCD Florida
01.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Front Office Manager
Mind Body Spirit Wellness Clinic
11.2011 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Implemented effective communication strategies to keep employees informed about upcoming deadlines, policy changes, and available resources related to their benefits programs.
- Maintained comprehensive knowledge of industry trends, staying informed on changes in legislation that could impact benefits offerings.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Desert Academy
Jacksonville, FLSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Budgeting and forecasting
- Risk Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
DCD Florida
01.2020 - Current
Front Office Manager
Mind Body Spirit Wellness Clinic
11.2011 - 10.2014
High School Diploma -
Desert Academy
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