Nicole Gonzalez

• Consistently ranked in the top 5% for AFE1 pack chuting rate.
• Promoted to Process Guide (P2R) shortly after hire.
• Key responsibilities:
• Balancing walls and answering andons promptly.
• Chasing CPTs to ensure customer orders are shipped on time.
• Maintaining clean, organized, and fully functioning workstations.

Ambassador | April 2023 – Present
• Trained and mentored new associates in pack chuting, Sort-Flow, and Sort Batch processes.
• Led groups of up to 8 associates during day 1 and day 2 training, ensuring safety and productivity.

Project Role – Slam Farm Captain
• Trained 2–3 associates on Slam processes to ensure smooth shift operations and scanned bucket compliance.
• Pre-Shift Duties: Replaced label rolls, staffed Slam KOs, tracked prior shift SIMs, verified printers and labels.
• Post-Shift Duties: Stocked labels, cleared down stack carts, and ensured KOs lines and carts were in standard for handoff.

Little Caesars – [Wesley Chapel, FL]
Assistant Manager | 2016 – 2020
• Supervised store operations, employee scheduling, and customer service.
• Trained staff on company policies and daily procedures.

Billing and Retention Trainer – [Company Name]
2020 – 2022
• Conducted training for new hires on billing systems and retention practices.
• Coached employees to improve customer service and reduce churn.