Nicole Goodyear
Covington,LA
Summary
Results-oriented professional with extensive experience in sales operations and team leadership. Skilled in compliance management, relationship building, and strategic marketing, contributing to both agent success and organizational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Part Time / Full Time Assistant Floater
Northlake Christian School ELC
Covington, Louisiana
08.2024 - Current
- Assisted Enrichment Lead with weekly PE, Steam, and Bible classes to support curriculum delivery
- Supported management by addressing daily operational tasks to streamline workflow.
- Substituted in classrooms to maintain continuity of instruction for students during teacher absences.
- Assisted with classroom activities when lead or assistant teacher steps out.
- Assist daily with Car Line operations, keep running smoothly.
Director of Medicare Operations
JJL&W Insurance Adviors, LLC
Baton Rouge, Louisiana
03.2023 - 03.2025
- Marketed, recruited, trained, supervised, and mentored sales agents, fostering a high-performing sales team
- Collaborated with NMO to recruit and market agents in surrounding areas, enhancing regional agent presence
- Consulted with various NMOs to secure optimal carrier contracts, improving agency offerings
- Consulted with several carriers throughout the year for lead programs and marketing opportunities for their plans
- Managed compliance with industry regulations and internal policies effectively.
Business Owner
Fussell & Goodyear Insurance Advisors, LLC
Covington, LA
07.2012 - 08.2021
- Agency had 5 offices / 200 agents statewide
- Contracted with major carriers in LA for Medicare-focused agency; trained and managed agents to market ethically.
- Devised and deployed sales and marketing tactics that supported revenue goals and drove strategic growth.
- Consulted with insurance customers to assess needs and propose Medicare plan solutions.
- Created and implemented compliance program that ensured agency adherence to industry regulations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports. Handled accounting reports/payments with contracted agencies.
- Helped several Insurance Carriers yearly with creating and changing insurance plan benefits.
Insurance Sales Agent
Humana MarketPoint
Metairie, Louisiana
03.2008 - 06.2012
- Sought new clients and developed strong relationships through networking, direct referrals, lead databases, and cold calling, enhancing client base.
- Established continuous referral sources within community and businesses through extensive networking, driving client acquisition.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Customer service regularly maintaining book of business and when working service desks at Ochsner health center.
- Delivered large group presentations to Medicare qualifiers, effectively addressing concerns of disgruntled attendees.
Education
Bachelor of Science - Marketing
University of New Orleans
New Orleans, LA12-1998
Skills
Customer Relations
- Sales training
- Relationship building
- Multitasking and organization
Certification
[Medicare AHIP] Benefits Plan Training
[Humana]Benefits Plan Training
[Blue Cross Blue Shield of Louisiana} Benefits Plan Training
[United Heatlh Care / People's Health] Benefits Plan Training
Certifications
12-2023
Personal Information
Title: Director of Marketing
Timeline
Part Time / Full Time Assistant Floater
Northlake Christian School ELC
08.2024 - Current
Director of Medicare Operations
JJL&W Insurance Adviors, LLC
03.2023 - 03.2025
Business Owner
Fussell & Goodyear Insurance Advisors, LLC
07.2012 - 08.2021
Insurance Sales Agent
Humana MarketPoint
03.2008 - 06.2012
Bachelor of Science - Marketing
University of New Orleans