Nicole Gow
Clearwater,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Quality and Risk Management
Enccompass Health
12.2020 - Current
- Assess compliance with federal, state and industry regulatory and accreditation standards.
- Coordinate local, state, federal and accreditation surveys and associated action plans and assessments.
- Facilitate committee, teams, and plan documentation for performance improvement.
- Coordinate all RCA and sentinel event report development and submission.
- Oversee risk management activities including incident reporting, notice of potential claims, and corrective action plans.
- Perform all physician and practitioner onboarding to the EMR, documentation requirements and regulatory compliance.
- Share patient experience data with leadership team, highlight opportunities and coordinate improvement efforts.
Hospital Educator
Encompass Health Rehabilitation Hospital
06.2017 - 12.2020
- Educated patients and families about health conditions and treatments.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Worked with providers to define quality metrics and outcome reporting process.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Maintained detailed records in compliance with agency standards and regulations.
Registered Nurse/Charge Nurse
Encompass Health
02.2016 - 06.2017
- Expert Cerner EMR user and trainer of new staff
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Registered Nurse
Brantford General Hospital, Medical
10.2015 - 01.2016
Education
MBA - Health Care
University of Phoenix
Tempe, AZ2023
Master of Health Administration - Health Administration
University of Phoenix
Tempe, AZ2023
Bachelor of Science - Nursing
University of Windsor
Windsor, ON, CA2014
Skills
- Quality Analysis
- Staff Management
- Web-Based Reporting Tools
- Patient Safety
- Project Management
- Process Optimization
Certification
BLS and ACLS Certification
Certified Rehabilitation Registered Nurse
Certification in Infection Prevention and control (CIC)
Keiser University Advisory Board Member
Timeline
Director of Quality and Risk Management
Enccompass Health
12.2020 - Current
Hospital Educator
Encompass Health Rehabilitation Hospital
06.2017 - 12.2020
Registered Nurse/Charge Nurse
Encompass Health
02.2016 - 06.2017
Registered Nurse
Brantford General Hospital, Medical
10.2015 - 01.2016
MBA - Health Care
University of Phoenix
Master of Health Administration - Health Administration
University of Phoenix
Bachelor of Science - Nursing
University of Windsor
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