Hi, I’m
Nicole Green
15106 Western Skies Dr Houston ,TX
Summary
Well-trained professional with safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Background includes Management, team leadership and recordkeeping. Organized and forward-thinking with a flexible and motivational management style.
Overview
10
years of professional experience
Work History
Metropolitan Transportation Authority
Bus Operator
03.2019 - Current
Job overview
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and route information.
Alorica
Call Center Team Lead
07.2017 - 01.2019
Job overview
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Village At Woodlands Waterway
Elderly Caregiver
05.2016 - 06.2017
Job overview
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
TimeWise
Manager
02.2014 - 07.2016
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Education
Spring High SchoolSpring, TX
High School Diploma
06.2013
Skills
- Profecient in Microsoft Excel
- Defensive Driving
- Effective communication skills
- Customer relations skills
- Incident Reporting
Timeline
Bus Operator
Metropolitan Transportation Authority
03.2019 - Current
Call Center Team Lead
Alorica
07.2017 - 01.2019
Elderly Caregiver
Village At Woodlands Waterway
05.2016 - 06.2017
Manager
TimeWise
02.2014 - 07.2016
Spring High School
High School Diploma
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