Nicole Green
Shrewsbury,PA
Summary
Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Accomplished professional with extensive experience in animal healthcare and customer service.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Mount Carmel Animal Hospital
02.2017 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained excellent customer service with timely deliveries and professional communication.
- Developed relationships with clients for increased loyalty and repeat business.
Veterinary Technician
Rossmoyne Animal Emergency Trauma Center
10.2015 - 11.2016
- Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Managed multi-line phone system and pleasantly greeted patients.
Veterinary Technician
VCA Old Trail
08.2014 - 12.2015
- Maintained clean facilities, contributing to a sanitary environment for both staff and animal patients alike.
- Safely restrained animals during examinations or procedures when necessary, minimizing the risk of injury or discomfort for all involved parties.
- Enhanced patient care by assisting veterinarians with diagnostic tests and treatments.
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Managed multi-line phone system and pleasantly greeted patients.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
Education
Associate of Applied Science - Veterinary Technology
YTI Career Institute
York, PA02-2015
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA05-2010
Skills
- Staff training and development
- Time management mastery
- Medical record-keeping
- Conflict resolution
- Medication administration
- Surgical assistance
- Intravenous catheterization
- Teamwork and collaboration
- Telephone etiquette
- Employee training
- Prioritization
Timeline
Veterinary Technician
Mount Carmel Animal Hospital
02.2017 - Current
Veterinary Technician
Rossmoyne Animal Emergency Trauma Center
10.2015 - 11.2016
Veterinary Technician
VCA Old Trail
08.2014 - 12.2015
Associate of Applied Science - Veterinary Technology
YTI Career Institute
High School Diploma -
Red Lion Area Senior High School
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