Driven professional with a proven track record in customer service and financial management, notably at PNC Bank. Excelled in enhancing customer satisfaction through superior service and effective conflict resolution. Skilled in Microsoft Office and inventory auditing, demonstrating exceptional organization and teamwork. Achieved significant improvements in customer service processes, underlining a commitment to excellence and positive outcome. Offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.