Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Greer

Las Vegas,NV

Summary

Driven professional with a proven track record in customer service and financial management, notably at PNC Bank. Excelled in enhancing customer satisfaction through superior service and effective conflict resolution. Skilled in Microsoft Office and inventory auditing, demonstrating exceptional organization and teamwork. Achieved significant improvements in customer service processes, underlining a commitment to excellence and positive outcome. Offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.

Overview

8
8
years of professional experience

Work History

Customer Service

Neway Packaging
05.2024 - Current
  • Provided exceptional customer service to internal and external customers.
  • Managed business customer service, responding to requests and concerns promptly.
  • Maintained standards of quality, timeliness, productivity and customer service.

Loan Specialist

One Main Financial
03.2023 - 03.2024
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Examined customer loan applications for loan approvals and denials.

Banker III

PNC Bank
01.2021 - 02.2023
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.

Lead Merchandiser

Core-Mark International
12.2016 - 02.2020
    • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
    • Inspected merchandise for quality and arranged proper display location on floor.
    • Verified products appeared at correct locations in proper quantities.
    • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV
05.2001

Skills

    • Customer service skills
    • Customer service support
    • Superior customer service
    • Customer Service Process Improvement
    • Document Scanning
    • Data Entry
    • Inventory Auditing
      • Office Administration
      • Microsoft Office
      • Organization
      • Teamwork and Collaboration
      • Friendly, Positive Attitude
      • MS Office

Languages

Italian
Elementary

Timeline

Customer Service

Neway Packaging
05.2024 - Current

Loan Specialist

One Main Financial
03.2023 - 03.2024

Banker III

PNC Bank
01.2021 - 02.2023

Lead Merchandiser

Core-Mark International
12.2016 - 02.2020

High School Diploma -

Las Vegas High School
Nicole Greer