Nicole Griffin
Mankato,Minnesota
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Residential Instructor
Elm Homes
Waseca, MN
07.2023 - Current
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
- Implemented behavior management strategies when necessary, promoting a positive living atmosphere for all residents involved.
- Contributed to ongoing staff training programs, enhancing overall team competence in providing quality residential instruction services.
- Provided safe and compassionate assistance to those with developmentaldisabilities.
- Managed daily schedules for residents, ensuring timely completion of necessary tasks and appointments.
PCA
Smiles
Mankato, MN
03.2023 - Current
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
Stay at Home Mother
Self
Mankato, MN
12.2019 - Current
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CNA
Luther Memorial Home
Madelia, MN
05.2018 - 08.2018
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted patients with daily living activities, promoting independence and dignity.
Cashier Manager
Godahl Co-op General Store
Godahl, Mn
09.2015 - 04.2018
- Resolved customer complaints quickly to maintain customer satisfaction.
- Improved employee retention through robust training programs and ongoing performance evaluations.
- Managed senior-level personnel working in marketing and sales capacities.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Fun.com
Mankato, MN
10.2017 - 10.2017
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pressure Washer
Merritt Barn Washing
Janesville
06.2007 - 09.2015
- Collaborated with team members to complete large-scale projects within specified timeframes.
- Performed accurate assessments of job requirements, providing precise quotes for customers.
- Cleaned wash equipment after shift and confirmed proper storage.
- Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
Residential Program Manager
Elm Homes
Waseca, MN
04.2008 - 09.2014
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
Residential Assistant
Brookdale Assisted Living
Owatonna, MN
11.2005 - 09.2007
- Evaluated performance of residential staff periodically, providing constructive feedback to improve overall team efficiency.
- Aided residents in completing daily routines of care and activities.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Actively participated in facility-wide quality improvement initiatives aimed at enhancing overall resident satisfaction and care standards.
- Managed medication administration schedules, ensuring accuracy and timely delivery to maintain resident health and wellbeing.
Food Processor
Birds Eye Foods
Waseca, MN
06.2001 - 01.2005
- Maintained high safety standards with routine equipment checks and proper handling techniques.
- Prepared component materials and placed onto belts or inside containers on manufacturing lines.
- Reduced workplace accidents through comprehensive employee training programs on safety protocols and best practices.
- Inspected products and machines to maintain quality and efficiency.
- Analyzed processor data and developed insight reports for management review.
Supervisor
Dairy Queen
Waseca
03.2000 - 10.2002
- Collaborated with team members to quickly fill large orders and serve large parties.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Associate - Health Administration
University of Phoenix
Tempe, AZ10.2015
Skills
- Documentation And Reporting
- Care Plan Management
- Regulations and compliance
- Facility Management
- Discipline Administration
- Healthcare compliance
- Medication Dispensing
Timeline
Residential Instructor
Elm Homes
07.2023 - Current
PCA
Smiles
03.2023 - Current
Stay at Home Mother
Self
12.2019 - Current
CNA
Luther Memorial Home
05.2018 - 08.2018
Customer Service Representative
Fun.com
10.2017 - 10.2017
Cashier Manager
Godahl Co-op General Store
09.2015 - 04.2018
Residential Program Manager
Elm Homes
04.2008 - 09.2014
Pressure Washer
Merritt Barn Washing
06.2007 - 09.2015
Residential Assistant
Brookdale Assisted Living
11.2005 - 09.2007
Food Processor
Birds Eye Foods
06.2001 - 01.2005
Supervisor
Dairy Queen
03.2000 - 10.2002
Associate - Health Administration
University of Phoenix