Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Grimes

Baton Rouge,LA

Summary

Experienced and dedicated professional with a strong background in remote technical and customer support. Boasting over 4 years of industry experience, I have a proven track record of delivering exceptional client-focused software solutions for over 10 years. Adept at collaborating with teams and upholding high-quality service standards. Actively seeking a Remote Customer Service Representative position to leverage technical expertise and problem-solving abilities for top-notch customer support.

Overview

25
25
years of professional experience

Work History

Remote Document Processor

Randstad
07.2024 - 09.2024
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Worked with internal staff to process documents and sent for review.

Remote Control Desk Specialist

Veyl Ventures
04.2019 - 01.2024
  • Ensured the integrity of multi-platform data by updating order and customer information across systems such as NetSuite and Shopify, via Slack provided real-time support to agents, and sustained customer relations by managing CRM and order processing tools, including proficient handling of inquiries and ticket updates in Zendesk.

Data Entry Receptionist

Yellow Cab - First Parish Transportation
08.2017 - 04.2019
  • Managed accurate data entry for cab pickups and drop-offs, ensuring effective communication between customers and drivers, and coordinated timely package deliveries for business and hospital clients.

Appliance Sales and Service Representative

Your Other Warehouse - Home Depot Call Center
07.2007 - 03.2008
  • Provided comprehensive support for customers regarding appliance orders, including assistance with purchases, exchanges, returns, and coordination of delivery and service schedules.

Intake Coordinator

Blue Cross and Blue Shield of Louisiana
08.2006 - 03.2007
  • Managed intake operations, including processing patient admissions, verifying insurance eligibility, and authorizing medical procedures and equipment, ensuring compliance with healthcare standards and protocols.

Sales and Service Representative

BellSouth Telecommunications
02.2002 - 10.2002
  • Effectively managed customer inquiries on billing, service modifications, and product orders, consistently achieving monthly sales goals while ensuring accurate data entry and comprehensive knowledge of organizational offerings and pricing structures.

Secretary

Southern University and A&M College
01.2001 - 12.2001
  • Provided comprehensive administrative support, managing Dr
  • McGee's calendar, coordinating travel and meetings, preparing various documents, and handling phone inquiries and invoice processing with efficiency and attention to detail.

Customer Service Representative

Convergys Corporation
02.2000 - 01.2001
  • Provided exemplary customer service by addressing inquiries, maintaining comprehensive interaction logs, and collaborating with cross-functional teams to resolve issues, ensuring customer satisfaction and service excellence.

Education

High School Diploma, Honors and Required Curriculum -

Glen Oaks High School
Baton Rouge, LA
05.1999

Skills

  • Zendesk
  • Shopify
  • Slack
  • NetSuite
  • Data Entry
  • Time Management
  • Multitasking
  • ShipStation
  • Quickbox
  • Document Review
  • File conversion
  • Proofreading

Timeline

Remote Document Processor

Randstad
07.2024 - 09.2024

Remote Control Desk Specialist

Veyl Ventures
04.2019 - 01.2024

Data Entry Receptionist

Yellow Cab - First Parish Transportation
08.2017 - 04.2019

Appliance Sales and Service Representative

Your Other Warehouse - Home Depot Call Center
07.2007 - 03.2008

Intake Coordinator

Blue Cross and Blue Shield of Louisiana
08.2006 - 03.2007

Sales and Service Representative

BellSouth Telecommunications
02.2002 - 10.2002

Secretary

Southern University and A&M College
01.2001 - 12.2001

Customer Service Representative

Convergys Corporation
02.2000 - 01.2001

High School Diploma, Honors and Required Curriculum -

Glen Oaks High School

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Nicole Grimes