Nicole Grimes
Austin,TX
Summary
Dedicated professional with a strong background and 5 years of remote technical and customer support experience and over 10 years of experience delivering exceptional client-focused service solutions. Organized and dependable in successfully managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Document Processor - Remote
Randstad Sourceright
07.2024 - 09.2024
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal staff to process documents and sent for review and acceptance.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Processed between 50-70 documents daily.
Control Desk Specialist - Remote
Veyl Ventures
04.2019 - 01.2024
- Collected, organized and ensured integrity of multi-platform data input into digital databases by updating orders and customer information across systems such as NetSuite, Shopify, Salesforce, ShipMonk and ShipStation.
- Via Slack, provided real-time support to agents. Sustained customer relations by managing CRM and order processing tools such as Quickbox.
- Proficiently handled 25-50 customer inquiries and ticket updates in Zendesk daily.
Data Entry Receptionist
Yellow Cab
08.2017 - 04.2019
- Accurately input data relayed via phone and fax for cab pickups and drop-offs.
- Facilitated effective communication between customers, drivers and dispatch.
- Coordinated timely package deliveries for business clients, clinics and hospitals.
- Answered between 75-100 calls daily.
Appliance Sales and Service Representative
Frazee Recruiting Consultants
07.2007 - 03.2008
- Provided comprehensive support for customers regarding appliance orders, including
assistance with purchases, exchanges, returns, and coordination of delivery and service
schedules. - Maintained up-to-date knowledge of product and service changes.
Intake Coordinator
Frazee Recruiting Consultants
07.2006 - 03.2007
- Handled intake operations, including processing patient hospital admissions, verifying insurance coverage and eligibility.
- Authorized various medical procedures and DME, ensuring compliance with healthcare standards and protocols.
- Communicated with referral sources, and associated staff to verify documentation for proper signatures.
- Handled between 50-75 calls daily.
Sales and Service Representative
BellSouth Telecommunications
02.2002 - 10.2002
- Consistently achieved monthly sales goals while ensuring accurate data entry and comprehensive knowledge of organizational offering and pricing structures.
- Effectively managed customer inquiries on billing, service modifications, and product orders.
- Handled between 75-100 calls daily.
Secretary
Southern University And A&M College
01.2001 - 12.2001
- Provided comprehensive administrative support by managing Dr. McGee’s calendar, coordinating travel plans and meetings, prepared various documents, and processed invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
Customer Service Representative
Convergys Corporation
02.2000 - 01.2001
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained comprehensive interaction logs, met customer call guidelines for service levels, handle time and productivity.
- Managed between 50-75 incoming call per day from customers.
Education
High School Diploma -
Glen Oaks High School
Baton Rouge05-1999
Skills
- Zendesk
- Shopify
- Slack
- Quickbox
- ShipStation
- ShipMonk
- NetSuite
- Document review
- Data accuracy
- File Conversion
Timeline
Document Processor - Remote
Randstad Sourceright
07.2024 - 09.2024
Control Desk Specialist - Remote
Veyl Ventures
04.2019 - 01.2024
Data Entry Receptionist
Yellow Cab
08.2017 - 04.2019
Appliance Sales and Service Representative
Frazee Recruiting Consultants
07.2007 - 03.2008
Intake Coordinator
Frazee Recruiting Consultants
07.2006 - 03.2007
Sales and Service Representative
BellSouth Telecommunications
02.2002 - 10.2002
Secretary
Southern University And A&M College
01.2001 - 12.2001
Customer Service Representative
Convergys Corporation
02.2000 - 01.2001
High School Diploma -
Glen Oaks High School
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