Nicole Grindle
Bowie,Maryland
Summary
Dynamic managerial professional with expertise in operational excellence and team leadership, dedicated to driving growth and enhancing productivity through strategic planning and resource optimization. Strong advocate for collaboration and adaptability, consistently aligning efforts with organizational goals while demonstrating exceptional problem-solving and decision-making skills. Passionate about health, wellness, and community engagement, with a leadership style tailored to thrive in fitness club environments. Committed to fostering an inclusive culture that empowers teams to achieve their highest potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
True Food Kitchen
Annapolis, MD
01.2022 - Current
- Lead all operations of a high-volume, wellness-focused concept, overseeing a team of 50+ and managing multi-million-dollar revenue performance.
- Drive consistent revenue growth through local marketing, events, and relationship-building—directly translating into membership sales strategies.
- Coach and develop managers and team members, creating a performance-driven culture focused on accountability, engagement, and results.
- Own full P&L, improving profitability through labor optimization, scheduling efficiencies, and cost management.
- Deliver best-in-class customer experience, increasing repeat business and retention—paralleling member satisfaction and loyalty goals.
- Analyze and act on key performance metrics (sales trends, labor productivity, throughput) to improve operational performance.
- Key Achievements:
- Increased sales through strategic community partnerships and event-based revenue initiatives.
- Strengthened leadership bench through internal promotions and structured development.
- Improved operational efficiency through disciplined scheduling and productivity tracking.
General Manager
BJ’s Restaurant & Brewhouse
NY/NJ Market
01.2015 - 01.2022
- Directed all front-of-house and back-of-house operations, achieving consistent growth and revenue targets.
- Oversaw financial reporting, billing verification, and expense management to reduce discrepancies.
- Improved team performance by coaching managers and leading targeted training initiatives.
- Spearheaded promotional campaigns, driving traffic and maximizing profitability.
- Maintained a strong focus on guest satisfaction through staff training and quality control measures.
Education
Bachelor’s Coursework - Exercise Science
City University of New York, Lehman College
Bronx, NY08-2015
Associate of Applied Science - undefined
SUNY Rockland
Rockland, NY08-2010
Skills
- Membership & Revenue Growth
- Sales Leadership & Conversion Strategy
- Team Development & Accountability
- P&L Ownership & Cost Control
- Customer Experience & Retention
- KPI Management (Sales, Labor, Productivity)
- Local Marketing & Community Outreach
- Leadership and team building
Certification
- Systems: HotSchedules, Dayforce, POS & reporting tools
- CPR/AED Certification (willing to obtain)
- Strong passion for health, wellness, and fitness
FITNESS INDUSTRY ALIGNMENT
- Sales-Driven Leadership: Proven ability to lead teams to hit revenue goals through coaching, accountability, and performance tracking.
- Member Experience Focus: Expertise in creating high-quality, hospitality-driven environments that translate to strong member retention.
- Community Engagement: Experience building local partnerships and events to drive traffic and brand awareness.
- Operational Excellence: Skilled in managing large teams, schedules, and KPIs in fast-paced environments.
Timeline
General Manager
True Food Kitchen
01.2022 - Current
General Manager
BJ’s Restaurant & Brewhouse
01.2015 - 01.2022
Associate of Applied Science - undefined
SUNY Rockland
Bachelor’s Coursework - Exercise Science
City University of New York, Lehman College