Antonio Ramos
Orlando
Summary
Strategic operations leader with a strong track record of driving revenue growth, optimizing performance metrics, and leading multi-site and retail operations. Expertise in KPI ownership, membership-based revenue models, and operational turnaround strategies that improve conversion, profitability, and customer retention. Proven ability to build and develop high-performing teams, implement scalable systems, and deliver consistent results in fast-paced environments. Recognized for combining data-driven leadership with strong execution to transform business performance and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
General Manager
AquaShine Express Car Wash
Orlando
02.2025 - Current
- Directed full-site operations of a high-volume express car wash, overseeing throughput, revenue performance, labor optimization, and customer experience
- Owned and managed all core KPIs, including membership conversion, net retail sales, car count, revenue per car (RPC), labor percentage, and active member growth
- Drove revenue growth by improving conversion rates, average ticket value, and overall performance to goal through disciplined KPI management and upselling strategies
- Implemented data-driven operating model, analyzing daily and weekly performance metrics to identify trends and correct underperformance, enhancing profitability
- Led membership growth strategy, consistently exceeding targets for new member acquisition, active member base, and recurring recharge revenue
- Increased true conversion performance (net retail, excluding free washes) by refining sales processes, including: Value-based membership positioning Objection handling techniques Real-time coaching at the point of sale
- Designed and executed promotional and pricing strategies to drive acquisition and retention, including introductory offers and multi-vehicle plans
- Recruited, trained, and developed a high-performance team, implementing structured systems such as: KPI-driven coaching Sales training programs Performance evaluations
- Built a culture of accountability and results, improving consistency in sales and execution across all shifts
- Maintained high-level customer experience standards, contributing to a 4.9-star rating and strong retention performance
- Developed local partnerships and community outreach initiatives, driving additional traffic and recurring revenue opportunities
- Turned around previously underperforming location, improving sales performance, membership growth, and operational consistency
General Manager
Goodwill Manasota
Ft. Pierce
02.2024 - 01.2025
- Directed full-store operations for a high-volume retail location, overseeing sales, inventory flow, customer experience, and daily execution; improved operational efficiency and sales productivity by optimizing merchandising, product rotation, and workflow processes; managed financial performance including revenue tracking, cash controls, and expense management; drove revenue growth through strategic inventory utilization and demand-based floor presentation; recruited, trained, and developed a performance-driven team through coaching, evaluations, and accountability systems; enhanced customer satisfaction and retention through service-focused initiatives and issue resolution; and strengthened overall store performance by improving sell-through, reducing inefficiencies, and maintaining organized, loss-prevention-focused operations.
Operations Manager
Galo Logistics/ Amazon DSP
Port st lucie
08.2023 - 04.2024
- Managed daily logistics operations for an Amazon third-party delivery service, overseeing scheduling and driver assignments to ensure timely deliveries.
- Coordinated workflow between drivers and warehouse staff for efficient package handling.
- Trained new employees on safety protocols and operational procedures effectively.
- Implemented process improvements to enhance efficiency in logistics operations.
- Monitored performance metrics to identify areas for operational enhancement.
Operations Manager
GR Vending
Port st Lucie
02.2019 - 07.2023
- Managed end-to-end operations for multi-location vending business, coordinating route logistics and restocking to enhance service reliability and maintain revenue consistency.
Education
Associate of Science - Biomedical Sciences
Indian River State College
Ft. Pierce, FL12-2020
Bachelor of Science - Biomedical Sciences
Keiser Universdity
Orlando, OK04-2026
Skills
- KPI Management & Performance Analytics (conversion rates, car count, revenue tracking, membership metrics)
- Membership Sales Strategy & Recurring Revenue Growth
- Sales Leadership, Upselling & Conversion Optimization
- High-Volume Operations Management (Express Car Wash / Service-Based Environment)
- Team Leadership, Coaching & Performance Accountability
- Labor Management, Scheduling & Productivity Optimization
- Customer Experience, Retention & Service Recovery
- Operational Efficiency & Throughput Optimization
- Revenue Growth Strategy & Goal Attainment
- Cash Handling, Financial Controls & Daily Reconciliation
- Training Program Development & Onboarding Systems
- Process Improvement & Standard Operating Procedures (SOPs)
- Equipment Awareness & Site Readiness Management
- Safety Compliance & Risk Management
Timeline
General Manager
AquaShine Express Car Wash
02.2025 - Current
General Manager
Goodwill Manasota
02.2024 - 01.2025
Operations Manager
Galo Logistics/ Amazon DSP
08.2023 - 04.2024
Operations Manager
GR Vending
02.2019 - 07.2023
Associate of Science - Biomedical Sciences
Indian River State College
Bachelor of Science - Biomedical Sciences
Keiser Universdity