Austin Huber
McKinney,TX
Summary
Customer-focused leader with extensive experience managing high-volume, time-sensitive workflows that require trust, clear communication, and precise documentation. Proven ability to guide customers through complex processes, explain technical information in simple terms, and drive confident decision-making. Strong background in operations leadership, KPI management, and compliance across retail, logistics, and military environments.
Overview
13
13
years of professional experience
Work History
Store Manager / General Manager
Northern Tool + Equipment
McKinney, USA
01.2025 - Current
- Serve as the senior customer-facing leader, managing complex and escalated customer concerns while protecting long-term trust and satisfaction.
- Educate customers on product options, pricing structures, timelines, and warranties using a consultative approach.
- Maintain proactive communication with customers from initial engagement through resolution, ensuring clarity and confidence.
- Track and analyze KPIs including sales conversion, customer satisfaction, and cycle time to drive continuous improvement.
- Ensure all documentation, transactions, and approvals meet internal standards and compliance requirements.
- Lead hiring, onboarding, training, and scheduling of staff to maintain service coverage and responsiveness.
- Collaborate with district leadership to align store performance with organizational goals and customer experience standards.
Operations Manager
Two Men and a Truck
Plano, USA
09.2023 - 01.2025
- Managed end-to-end customer experience across six offices, from initial booking through service completion.
- Acted as primary escalation point for customers during high-stress, time-sensitive moves.
- Scheduled crews, inspections, and resources while maintaining accurate timelines and documentation.
- Explained service scope, pricing, and contract terms to customers to secure agreement and minimize disputes.
- Monitored customer sentiment and KPIs to reduce service issues and improve retention.
- Led one of the top two most profitable offices nationwide through service-driven operational excellence.
Warehouse Manager
Fred's Appliance
Spokane, USA
01.2021 - 09.2023
- Coordinated scheduling, documentation, and vendor communication to support accurate and on-time customer deliveries.
- Maintained detailed inventory and order records to ensure billing and fulfillment accuracy.
- Improved workflow efficiency and reduced operating costs by 10% through process improvements and KPI tracking.
- Partnered with customer service teams to resolve delivery issues and protect customer satisfaction.
Drill Sergeant / Operations Manager
United States Army
Fort Leonard Wood, Missouri
10.2012 - 01.2021
- Mentored 200+ soldiers per training cycle through a five-month basic training transformation.
- Certified instructor for Law Enforcement Qualification Course with zero injuries or failures.
- Handled trainee records, schedules, and administrative oversight.
- Served as Equal Opportunity Coordinator and Emergency Response Planner for 1,200+ personnel.
- Held additional roles including Voting Assistance Officer and Emergency Relief Campaign Officer
- Oversaw base security operations and access control for 105,000+ individuals.
- Maintained accountability of $8M+ in security equipment.
- Developed physical readiness and tactical training programs with 100% pass rates.
- Organized mission-essential events and led Equal Employment Opportunity efforts.
Education
Bachelor of Science - Hospital Management
Keiser University
Orlando, FLAssociate of Science - Homeland Security
Keiser University
Orlando, FLSkills
- Customer Experience & Retention
- KPI analysis
- Customer relationship management
- Service excellence
- Time management
- Data-driven decision making
- Team development
- Customer response
- Team leadership and coaching
- Performance metrics evaluation
- Inventory control
- Opening and closing procedures
- Sales conversion
- Compliance documentation
- Staff training
- Operations management
- Conflict resolution
- Inventory management
- Process optimization
- Effective communication
- Team leadership
- Problem solving
- Sales promotions
- Promotions management
- Employee terminations
- Delegating work
- Employee supervision and motivation
- Problem-solving
- Loss prevention
- Leading staff meetings
- Retail inventory management
- Process improvements
- Revenue generation
- Sales analysis
- Consultative Sales & Conversion
- Claims Coordination & Documentation
- Insurance-Style Estimate Review
- CRM & Workflow Management
- KPI & Performance Tracking
- Cross-Functional Collaboration
- Conflict Resolution & Escalation Management
- Compliance
- Quality Assurance
- Process Improvement
- Scheduling & Production Handoffs
Timeline
Store Manager / General Manager
Northern Tool + Equipment
01.2025 - Current
Operations Manager
Two Men and a Truck
09.2023 - 01.2025
Warehouse Manager
Fred's Appliance
01.2021 - 09.2023
Drill Sergeant / Operations Manager
United States Army
10.2012 - 01.2021
Bachelor of Science - Hospital Management
Keiser University
Associate of Science - Homeland Security
Keiser University