NICOLE GRISSOM
Mount Vernon,IA
Summary
Residential care operations professional with expertise in administrative coordination, staffing schedules, and training program support. Maintains organized records and supports consistent workflow across facility teams. Drives operational consistency to improve patient care quality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Administrative Assistant
ThriveNow Recovery Center
06.2025 - Current
- As the administration assistant for ThriveNow Recovery center, I am responsible for a wide range of administrative and clerical duties to support the efficiency of the center.
- I manage accounting for the facility through Acumatica Cloud systems.
- I also manage communications, scheduling, calendars, correspondences, ordering of supplies, organizing staff meetings and joint commission and maintenance needs.
- I manage Charting and discharge services for current patients.
- I assist is payroll and management of employees through Bamboo HR systems.
Residential Supervisor
Sevita
04.2023 - 06.2025
- I am the program administrator of a rehabilitation facility in Iowa City IA.
- I along with my staff work with clients with acquired brain injuries get their lives back through various personalized goals, ADLS and other programs.
- My main duties involve working with state insurance services, taking care of all appointments and working with medical professionals for our clients to help them get the best care possible, I also work with therapy programs and set up discharge services for our clients and drafting and turning in all required DIA documents.
- I am also in charge of all employee management, orientation, and all training and hosting all training meetings and sessions, payroll management and services.
- I take care of all billing and scheduling maintenance for the facility and ordering of supplies and service needed.
Residential Youth Counselor
FOUR OAKS FAMILY AND CHILDREN SERVICES
06.2022 - 04.2023
- I provide direct care services to help troubled youth reach their potential and discharge to have bright futures.
- I ensure the safety and supervision for our youth clients and helping them with skill building, coping mechanisms, behavioral support and behavioral management, therapy services and medication administration services.
- I fill out proper documentation reports for client goals and programs and documentation for any incidents.
Manufacturing Supervisor
GLOBAL FILTERS
09.2018 - 10.2021
- I am the Department Supervisor in charge of a small team. My main duties include processing purchase orders and assigning to my staff, and estimating and confirming all shipping dates.
- All staff scheduling and time management through temporary agency services and payroll, involved in the hiring and discharge of employees.
- All data entry and paperwork, filling orders for the warehouse and assist in shipping and ordering of product for the warehouse.
- Assign the unloading of products from trucks and warehouse inventory.
Administrative Assistant
CENTRAL CITY COMMUNITY SCHOOL
08.2016 - 05.2018
- My main responsibilities at central city community schools was the administrative assistant to the head nurse.
- Performed all health testing and screenings.
- Other main duties included caring for the needs of sick children and applying first aid as needed and the general safety of all of the students.
- Communication with parents and guardians about children health and alert school personnel of any ongoing health concerns.
- In charge of all medication administration and cycle fill.
- Filing paperwork, entered data from school test, physicals, registration, and charting.
- Trained in all state required protocols.
Education
High School Diploma - undefined
College Community School District
Cedar Rapids05.2001
Skills
- Time management and organization
- Self-directed work
- Proficiency in Microsoft Office
- Interpersonal and communication skills
- Supervision and management
- Accounting and payroll services
- Insurance claims processing
Personal Information
Driving License: Non-CDL Class C
Certification
Medication management, 02/01/16, 02/01/31, Comprehensive process of overseeing and coordinating a patient's use of medications., Cardiopulmonary resuscitation and First Aid certification, 03/01/25, 03/01/27, Initial assistance given to someone with a medical emergency., Mandatory reporter, 07/01/24, First Aid Certification, Non-CDL Class C Driver's License
Timeline
Administrative Assistant
ThriveNow Recovery Center
06.2025 - Current
Residential Supervisor
Sevita
04.2023 - 06.2025
Residential Youth Counselor
FOUR OAKS FAMILY AND CHILDREN SERVICES
06.2022 - 04.2023
Manufacturing Supervisor
GLOBAL FILTERS
09.2018 - 10.2021
Administrative Assistant
CENTRAL CITY COMMUNITY SCHOOL
08.2016 - 05.2018
High School Diploma - undefined
College Community School District