Shannon Smith
Freeland,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Mid-Atlantic Wealth Advisors , LLC
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Driver
Michaels's Pizza
11.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Managed over 50 calls per day.
Professional Baker
Shannon's Cookie Creations
01.2011 - Current
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Increased sales with promotions
Sales Associate/Cashier Assistant
Beer & Soda
08.2019 - 09.2021
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed inventory control, cash control and store opening and closing procedures.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.2000
Skills
- Team Goals/ Team player
- Highly Motivated
- Problem Solving Skills
- Attention to Detail
- Quick Learner
- Time Management Organization
- Analytical Skills
- Client Relationship Management
Timeline
Administrative Assistant
Mid-Atlantic Wealth Advisors , LLC
08.2023 - Current
Driver
Michaels's Pizza
11.2021 - Current
Sales Associate/Cashier Assistant
Beer & Soda
08.2019 - 09.2021
Professional Baker
Shannon's Cookie Creations
01.2011 - Current
High School Diploma -
Chesapeake High School
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