Rebecca Ortiz
Houston
Summary
Dynamic management professional with a proven track record of enhancing profitability by transforming underperforming stores through strategic upselling of personalized products. Expertise in analyzing business operations to identify areas for improvement while effectively setting direction and maintaining high-quality performance across multiple locations. Forward-thinking leader skilled in creating innovative merchandise displays that drive revenue and maximize staff performance while fostering strong customer relations. Committed to leveraging advanced skills in staff training and development to support growth-oriented opportunities in management.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive Administrative work environment.
Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Newton Nurseries
Houston, TX
10.2021 - 01.2026
- Managed scheduling and coordination of daily operations for efficient workflow.
- Developed and maintained filing systems to enhance document retrieval processes.
- Assisted in preparing reports, ensuring accuracy and timely submission.
- Facilitated communication between departments to support project initiatives.
- Implemented office procedures that improved administrative efficiency by streamlining tasks.
- Trained new staff on office protocols and software applications for consistent performance.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducted regular audits of administrative processes to identify areas for improvement.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
District Manager
Ai United Insurance
Houston, TX
09.2017 - 03.2021
- Managed non-standard auto insurance officesHired and led agents for the organization Meeting Monthly Recruited, hired, trained, supervised, scheduled and motivated the staff
- Hired and led agents for the organization
- Meeting Monthly
- Recruited, hired, trained, supervised, scheduled and motivated the staff
- Improved operational standards, personnel moves, and merchandising strategies.
- Built positive and productive relationships with store and field leadership.
- Checking customer's balance
- Solving problems that happen during work
- Responding promptly to customer inquiries
- Politely assisting customers in person or via telephone
- Resolving product and service problems by clarifying the customer's complaints
- Extending social relationships
Cashier
Walgreens
Missouri City, TX
02.2015 - 05.2016
- Supported all customer needs with attentiveness and skilled assistance.
- Cleaning the work space
- Communicating clearly with the management
- Taking orders from the customers
- Processed credit cards, checks, gift cards and coupons
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Handled orders and preparations
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Maintained well-stocked cashier lanes and store shelves to promote strong sales.
- Calculate total payments received during the day
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TXMedical Billing And Coding - Health Sciences
HCDE
Houston, TX03-2026
Skills
- Team building
- Negotiation skills
- Networking abilities
- Communication skills
- Computer-savvy
- Staff training and development
- Customer experiences
- Customer relations
- Bilingual
- Diverse Market/Industry Knowledge
- Facility management
- Goal setting
- Leader
- Supervision and training
- Leadership and team building
- Strategies and goals
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Clerical support
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Invoice processing
- Filing and data archiving
- Spreadsheet management
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Managed daily schedules and sales leads for 16 empployees
- Recognized by customers and project manager for expedient and effective service.
Certification
Limited Lines License
ADDITIONAL INFORMATION
- Hiring
- Coaching
- Budgeting
- Positive attitude
- Achieving goals
- Bilingual Customer Support
- Time management
- Business Knowledge
- Interpersonal
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Newton Nurseries
10.2021 - 01.2026
District Manager
Ai United Insurance
09.2017 - 03.2021
Cashier
Walgreens
02.2015 - 05.2016
High School Diploma -
Pasadena Memorial High School
Medical Billing And Coding - Health Sciences
HCDE