Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Guarino

DeLand,FL

Summary

Proven track record in enhancing guest satisfaction at Woodland Towers through expert cleaning techniques and exceptional guest relations. Adept at multitasking and time management, consistently meeting quality assurance standards. Skilled in both team collaboration and independent problem-solving, achieving significant improvements in efficiency and customer service.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Woodland Towers
11.2023 - 07.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

PCA

Parkside Assisted Living
02.2023 - 12.2023
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Server

Woodland Towers
02.2021 - 02.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Cleared trash and debris from over 30 rooms and office areas regularly.

Crew Member

Wendys Restaurant
10.2019 - 08.2020
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Crew Member

Hardees Resturamt
06.2018 - 11.2019
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Deland High School
Deland, FL

Skills

  • Guest Relations
  • Cleaning techniques
  • Customer service-focused
  • Supply Stocking
  • Restroom Servicing
  • Quality Assurance
  • Problem-solving abilities
  • Guest Request Response
  • Time Management
  • Multitasking

Timeline

Housekeeping Room Attendant

Woodland Towers
11.2023 - 07.2024

PCA

Parkside Assisted Living
02.2023 - 12.2023

Server

Woodland Towers
02.2021 - 02.2023

Crew Member

Wendys Restaurant
10.2019 - 08.2020

Crew Member

Hardees Resturamt
06.2018 - 11.2019

High School Diploma -

Deland High School

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Nicole Guarino