Heimy Guerra
Charlottesville,VA
Summary
Results-driven customer service professional committed to providing outstanding support and resolving issues effectively. Demonstrated success in high-pressure environments, ensuring customer satisfaction through detailed record-keeping and effective resolution strategies.
Furthermore, personable and dedicated, with keen eye for detail and commitment to maintaining high standards of cleanliness and safety. Possesses foundational knowledge of sterilization procedures and infection control. Prepared to ensure sterile environment that supports optimal patient outcomes.
Overview
3
3
years of professional experience
Work History
Sterile Processing Technician
UVA Health
02.2024 - Current
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Conducted regular maintenance on autoclaves to ensure proper functioning and safety standards.
- Assisted in ordering supplies necessary for effective operation of the sterile processing department.
- Reported any malfunctions or discrepancies in equipment to management immediately.
Customer Care Representative
Dinos Woodfire Pizza
07.2022 - 01.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Ensure team members follow printed recipes and achieve accurate flavor profiles for prepared food products.
- Work 8-12 hour long shifts.
- Willing to always learn and adapt to rules and current changes.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
Education
General Studies
Piedmont Virginia Community College
Charlottesville, VAHigh School Diploma - undefined
Albemarle High School
Charlottesville, VA06.2022
Skills
- Customer Service
- Customer Relations
- Complaint Handling
- Problem Resolution
- Excellent Communication
- Reliability
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Sterile Processing Technician
UVA Health
02.2024 - Current
Customer Care Representative
Dinos Woodfire Pizza
07.2022 - 01.2024
General Studies
Piedmont Virginia Community College
High School Diploma - undefined
Albemarle High School
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