Nicole Guthrie
White Plains,NY
Summary
RHIA-certified healthcare information administrator and recent BBA of Health Services Management graduate with a passion for developing compassionate, comprehensive care and administrative support for patients. Diverse background in administrative support, ministry, and team leadership with the ability to motivate teams and lead by example to implement a strong sense of mission and purpose that aligns with corporate values. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Office Assistant
White Plains Hospital Wph
10.2021 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Verify insurance coverage and patient demographics
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
Receptionist
Atria Woodlands
06.2018 - 12.2021
- Serve as central point of contact for all outside vendors, residents, and potential customers
- Oversee front desk and reception area by providing exceptional customer service to residents, customers, and visitors
- Schedule and log transportation requests for residents
- Update and maintain information systems
- Manage high volume multi-line phone system
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Business Administration (BBA) - Health Services Administration
The College of Westchester
White Plains, NY06.2023
Associate in Occupational Studies - Health Information Administration
The College of Westchester
White Plains06.2021
Skills
- Knowledge of CPT and ICD-10 CM/PCS codes and medical billing
- Excellent communication skills both written and verbal
- Good organizational and time management skills
- Medical Terminology
- Employee Training
- Medical Records Management
- Good filing, charting, documenting and organizational skills, along with other office requirements
- Demonstrated customer service skills while interacting with residents, patients and visitors
- Strong attention to detail and proficient at running and handling office equipment
- Insurance Eligibility Verifications
- Customer Relationship Management
- Advanced MS Office Suite Knowledge
- Schedule Management
- Critical Thinking
- Clerical Support
- Business Administration
Certification
- Registered Health Information Administrator RHIA
- AAPC Certified Professional Coder (CPC) (Expected date of completion: April 2024)
Timeline
Patient Office Assistant
White Plains Hospital Wph
10.2021 - Current
Receptionist
Atria Woodlands
06.2018 - 12.2021
Bachelor of Business Administration (BBA) - Health Services Administration
The College of Westchester
Associate in Occupational Studies - Health Information Administration
The College of Westchester
- Registered Health Information Administrator RHIA
- AAPC Certified Professional Coder (CPC) (Expected date of completion: April 2024)
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